How to Contact US Bank Customer Service

When customer service lets you down, FairShake can help you make US Bank listen.

The customer service page has a list of FAQ’s, ways to book an appointment, find a branch, or call customer service at 1 (800) 872-2657. Their technical support line is 1 (877) 202-0043. 

Finding the right customer service representative for the type of financial service you have with US Bank can seem overwhelming and it’s always better to have a direct line for your issue in order to wait on hold while you get transferred multiple times. The information below should make it easier for you to get answers to your department-specific questions and reach out to someone over the phone when you need them. Online customer support and the wide range of help articles and guides they have can save you a lot of time and avoid being put on hold.

Personal checking and savings accounts

There are tutorials, news, articles, and dozens of help pages here. US Bank makes it very easy to get answers to questions. They have incredibly comprehensive guides for each level of financial services they provide, in the form of a drop-down menu. There are step-by-step guides for each question like, updating your contact information, scheduling appointments, redeeming rewards, and security measures. If you are having issues with your account, you can call: 800-USBANKS.

If you need to send things via mail, you can use the addresses below:

Bank by Mail

U.S. Bank/Bank by Mail
PO Box 1950
St. Paul, MN 55101-0950

Overnight/Commercial Deposits

U.S. Bank/Bank by Mail
ATTN: Overnight Deposits
1200 Energy Park Dr.
St. Paul, MN 55108 

Mobile and online banking

There are dozens of guides and answered questions here. Again, the mobile and online banking section is incredibly comprehensive, providing a wide range of information that most customers need so that you don’t  organizing your digital bills into groups or categories, even using voice commands in the banking apphave to deal with wait times for a customer service representative.There are drop-down menus that give you step-by-step recommendations for things like using the app or logging in through a computer, transferring money to other financial institutions, organizing your digital bills into groups are categories, even using voice commands in the banking app. If you need help, you can reach a representative for mobile and online banking at: 877-202-0043.

Credit cards

There are dozens of guides and directions for setting up, managing, and securing your credit card here. For fraud or other credit card issues, you can reach a credit card specialist at: 866-821-8411.

If you need to send a payment, the following addresses apply to each type of credit card US Bank offers:

Visa/Mastercard holders: 

via USPS or you need the address to use for your bill pay:

Cardmember Service
PO Box 790408
St. Louis, MO 63179-0408

If sending the payment overnight delivery:

Cardmember Payments: Attn 790408
824 N 11th St.
St. Louis, MO 63101-1-16

American Express holders:

via USPS or you need the address to use for your bill pay:

Cardmember Service
PO Box 790185
St. Louis, MO 63179-0185

If sending the payment overnight delivery:

Cardmember Payments Attn: 790185
824 N 11th St.
St. Louis, MO 63101-1016

Personal loans

There are tutorials, articles, and help pages here. This is one of the few areas where US Bank has a dedicated customer service line. For information on your loan applications you can call:  800-720-2265.

If you need to send payments for a consumer loan or line of credit, use the following:

via USPS or you need the address to use for your bill pay:

U.S. Bank Consumer Loan Servicing
PO Box 790179
St Louis, MO 63179-0179

If sending the payment overnight delivery:

U.S. Bank Consumer Loan Servicing

Payment/Payoff Processing
1850 Osborn Ave
Oshkosh, WI 54902

If you are sending mortgage payments, those can go to:

via USPS or you need the address to use for your bill pay:

U.S. Bank Home Mortgage
PO Box 790415
St Louis, MO 63179-0415

If sending the payment overnight delivery:

U.S. Bank Home Mortgage
Attn: Payment Processing
4801 Frederica Street
Owensboro, KY 42301

If you still have issues with your US bank account or customer service, you have alternatives. You can file a lawsuit in small claims court for issues like hidden fees or you can share your complaint with FairShake.