How to Get Great Customer Service from US Bank

Fed up dealing with US Bank customer service? You have legal options to get them to take your complaint seriously.

US Bank is used and enjoyed by millions of Americans, but its customer service network can be difficult to parse at times. Let us show you how to get top-tier US Bank customer service and explain how you can contact their representatives.

Contact Methods for US Bank


US Bank has a customer service phone number you can call for live support with your problem; reach them at 1-800-872-2657.


US Bank offers a dedicated email line for its mobile users and other customer support issues related to its mobile app. This email address is mobile@usbank.com.

Letter/Snail Mail

If you are a US Bank cardmember, you can mail them the old-fashioned way by sending them a letter at:

U.S. Bank

P.O. Box 6352

Fargo, ND 58125-6335

Social Media

US Bank runs a dedicated Twitter account that you can sometimes use to get rapid customer service. Be advised that most of the time they only respond if it directly relates to a recently tweeted message.


Visiting a US Bank physical location may be the best way to get excellent customer service. Use their branch locator to find a place near you.

What To Do So You Get the Best Customer Service Possible From US Bank

  • If you’re writing a letter to US Bank, do so slowly and carefully, and refrain from using argumentative or aggressive language. Keep things civil, and make a photocopy of the letter in case you refer back to it at a later date
  • If you have a mobile issue, use their email channel; it’s dedicated to problems unique to that app
  • If you use a different communication channel, we’d recommend getting a piece of paper and a pen so you can write down any information the representative might give you
  • Keep your account information and other identifying information handy; the representative will ask you for these at the beginning of the conversation
  • As the conversation progresses, be sure to keep a polite tone like you would with a snail mail letter. If the problem ever escalates to small claims court, you can prove that you did everything to be reasonable based on your tone and your conversation choices
  • Don’t hesitate to ask to speak to a manager of the current customer representative can’t help you with the problem. Sometimes, the real solution is over the front line’s head
  • It might also be a good idea to ask for the name and apartment information of the customer service rep and their supervisor, particularly if your problem doesn’t look like it’ll be resolved. This can help you speed up the process if you move to a different customer service channel and don’t want to repeat yourself

Still Need Help with US Bank?

Even those with the best of intentions still run into problems with customer service from time to time. If US Bank’s representatives can help you successfully, it may be time to pursue arbitration or file a lawsuit; FairShake can help with both endeavors. With our legal experience and our willingness to back you up even against big banks and corporations, there’s nothing you can’t handle. Fill out one of our contact forms to start the process and get us up to speed on your case.

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