How to Make the Verizon Fios Corporate Office Listen

A legal option that can get Verizon Fios to listen — and get you compensated.

Verizon Fios can be particularly hard to deal with, especially if one of their representatives has made a mistake or cost you money. In the worst cases, they may even make it impossible for you to cancel your subscription!

What are your options if Verizon Fios consistently makes you feel unheard?

How Arbitration Can Make Verizon Fios Listen

Big companies like Verizon Fios are difficult to get a hold of, especially if you have a complaint or want to reach their corporate office directly. Even worse, Verizon Fios includes forced arbitration clauses in its contracts – this prevents customers with legitimate grievances from taking them to court. Since you might be limited in your choice for Internet service, you might feel forced to do business with Verizon Fios, even if they don’t deserve your time and money.

However, if you have a complaint against Verizon Fios and their corporate office won’t listen, you can use arbitration to reach a satisfactory conclusion, all without suing them. This legal loophole means the company has to take your complaints seriously and no longer controls the outcome.

Independent individuals called arbitrators are appointed and act as impartial agents to make a legally binding decision. In other words, it’s a great way to make the Verizon Fios corporate office listen without technically taking them to court.

Arbitration is Fair, Consumer-Friendly, and Transparent for All Parties

These meetings are always fair and just because the American Arbitration Association has several principles ensuring fairness and transparency for all parties. Specifically, they follow the Consumer Due Process Protocol, which dictates that:

  • the arbitration process has to be fair to all parties, and the arbitrator has to be impartial, competent and qualified
  • reasonable standards must be applied to any arbitration case, including standards for accessing information and allowing both parties to hire their own representatives
  • small claims court may qualify as an alternative to arbitration, as can mediation, depending on the circumstances
  • regardless, the overall process will be just and the arbitrator will award the same relief that would be available in a court of law. In other words, the arbitrator’s decisions are legally binding for both parties

Arbitration Gives You Actionable Leverage

When you tell a big company like Verizon Fios that you intend to pursue arbitration against them, they know you mean business. More importantly, they know that they’ll have to pay for the expenses of arbitration out of their own pockets. Even worse for them, they might even lose the arbitration case and have to listen to your demand at last, on top of paying for the arbitration expenses.

Needless to say, big companies like Verizon Fios often become a lot more amenable to your requests after you bring arbitration to the table. Plus, organizations like FairShake don’t demand any payment upfront on your end if Verizon Fios doesn’t meet your demands. Indeed, it doesn’t cost you a single penny to get our help unless you win your arbitration case.

Of course, you should only pursue an arbitration case against Verizon Fios if you have a legitimate grievance against them, not a “nuisance” case. In the latter scenario, the arbitrator might side against you for costing Verizon Fios money over a frivolous matter.

Arbitration is Often Less Expensive and Faster than Small Claims Court

Big companies like Verizon Fios lose the inherent advantage they hold as soon as the arbitration process begins. That’s because you’re placed on equal footing with these massive organizations and state your case to a neutral arbiter, not a lawyer they can buy off.

The first step? Formally raise your complaint against Verizon Fios. FairShake can help with that part of the process (and all the others). First and foremost, we can help send a demand letter to Verizon Fios’s corporate offices. This gives them a deadline to respond before you file for arbitration – the time frame is usually 30 days, but it all depends on the arbitration clause in your contract with Verizon Fios.

In our experience, about half of these cases are resolved when the company in question’s headquarters makes a settlement offer. That means you may not even have to go to arbitration since they don’t want the hassle of paying for the entire process!

If they don’t offer a reasonable settlement, you can then file a case with the American Arbitration Association. FairShake can take care of the official arbitration paperwork for your peace of mind, then guide you along the next steps.

Attorneys Aren’t Always Needed when Using Arbitration to Settle Your Dispute

If you decide to bring your case forward without an attorney, you’re bringing your claim forward “pro se”. In this case, it’s a good idea to read about the American Arbitration Association’s Pro Se Case Administration Team, which may be able to help.

Furthermore, some complaints may be regulated by specific laws that can make potential compensation awards very high. In these cases, an attorney’s assistance could help maximize the award you receive upon winning your arbitration case.

Contact Verizon Fios Yourself

Want to take on Verizon Fios’s corporate offices by yourself? You can contact them here:

Corporate Headquarters

1095 Avenue of the Americas

New York, NY 10036

Phone: 212-395-1000

Operational Headquarters

One Version Way

Basking Ridge, New Jersey 07920

Phone: 908-559-200

The latter contact information is great to contact Verizon Fios’ executives directly.

How to Get Started

Getting started with your arbitration claim or any legal moves against Verizon Fios is quick and easy. You can let us know about your complaint right away by clicking on the form below. Let FairShake do all we can to help take the burden of filing for arbitration off your shoulders.

We offer a 100% satisfaction guarantee. If you don’t get the award you believe you deserve or if you aren’t satisfied with our services, you don’t owe us a dime! We’re that confident in our ability to help you make the Verizon Fios corporate offices listen. Get started today and one of our experts will contact you ASAP!

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