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With Verizon, things become particularly difficult when they make a mistake that costs you money. And sometimes you need their service and if you don’t pay the bill, even if it is wrong, they will cut off your service.
What can you do other than feel like a chump who was taken advantage of? FairShake can help you submit an official legal claim against Verizon. It takes 10 minutes or less.Start Now for Free
How Arbitration Can Get Verizon Wireless to Listen
Doing business with companies as big as Verizon, unable to get them to take your call or listen to your complaint can leave you feeling powerless is frustrating. So you try to take legal action only to learn that Verizon, like most companies, include forced arbitration clauses in their contracts to prevent you from taking them to court. Limited choices in our cable, internet, and cell phone service providers force many of us to do business with companies who have low customer service standards and unresponsive staff at their headquarters. Even when we have a choice, we may be locked in by a contract.
Arbitration helps you get a satisfactory solution for your complaint against Verizon Wireless without having to sue the company. When you request arbitration, the company has to do a lot of work and they lose control of the outcome. During arbitration, an independent individual (the arbitrator) is appointed who is familiar with the type of situation involved. The arbitrator has to be impartial. The arbitrator looks at the facts presented by both sides and makes a binding decision.
Arbitration is Fair, Just, Reasonable, and Transparent
Arbitrations handled by the American Arbitration Association® comply with the Statement of Principles of the Consumer Due Process Protocol which means:
Arbitration Gives You Leverage
When you put a company like Verizon Wireless on notice that you are going to pursue arbitration, they know they are going to be required to pay expenses out of pocket. What’s more, they may lose and have to give you what you are asking for on top of the expenses they pay for the arbitration process. Once the company knows they are going to incur an expense, they become more willing to meet your demands if your demands are reasonable.
If Verizon Wireless doesn’t meet your demands, you can get a reasonable, fair, transparent, and just hearing without spending any money by using FairShake to help you file for arbitration. Our help doesn’t cost you anything unless you win.
You don’t want to bring a nuisance case because you could be held responsible for the company’s costs if the arbitrator believes the case is frivolous. But if you have a real complaint, you shouldn’t have to worry about the possibility of having to pay the company’s costs.
Arbitration is Often Faster and Less Expensive than Small Claims Court
Once you begin the arbitration process, the company loses the advantage. You are on an equal footing with the company because the neutral arbitrator will view both sides of the issue without bias. The first step to give you the leverage you need to resolve your complaint is for you to formally raise your problem with Verizon Wireless.
And FairShake helps you do so. We will send a demand letter to Verizon Wireless corporate offices to start the clock on them to resolve your case before you can file arbitration (usually 30 days but this depends on the length of time required by the arbitration clause in your contract).
In about half the cases, the company’s headquarters makes an acceptable settlement offer during this period and the matter is resolved without going to arbitration. If they do not offer you a reasonable settlement during this period, the next step is to file the case with the American Arbitration Association. FairShake will put together the official arbitration paperwork for you, and help you take the next steps.
You May Not Need an Attorney to use Arbitration to Settle Your Dispute
If your case reaches arbitration, you might consider whether to hire an attorney. In legal terms an individual without an attorney is bringing their claim “pro se.” If you decide to move forward without an attorney, you’ll want to read the information available from The American Arbitration Association’s Pro Se Case Administration Team.
Certain common complaints fall under specific laws that make possible compensation awards particularly high. For some types of complaints, like those involving robocalls or improper debt collection attempts, the assistance of an attorney can help you maximize the value of those claims.
Contacting Verizon Wireless Yourself
New York Corporate Headquarters
1095 Avenue of the Americas, New York, NY 10036, USA 212.395.1000
Basking Ridge Operational Headquarters
One Verizon Way, Basking Ridge, New Jersey 07920, USA 908.559.2001
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I was having problems with the company for months. That you could make it resolved in a few days is wonderful.Marisol, real FairShake customer
It's not right what Big Business can get away with if we let them. People need to know someone is out there to help!Virgil, real FairShake customer