The inside track to contact Verizon Wireless execs. And what to do if they won’t listen…
So you have a problem with Verizon Wireless — maybe they are overbilling you, a salesperson misled you, or they won’t provide a rebate they promised. Customers have had issues hidden Verizon Wireless fees while others have problems with Verizon Wireless cancellation. In any case, it requires contact with an actual human being at Verizon.
You might start trying to contact Verizon Wireless on their Main Customer Service line at 1-800 Verizon (1-800-837-4966). or through their online customer service here.
But if you’re looking for how to contact a real person at Verizon Wireless who can actually do something.
Here are some customer service hacks you can use to contact Verizon Wireless’ corporate office and potentially reach a real person:
Verizon Wireless’ Executive Customer Relations team deals with complaints that have been escalated from the lower levels of customer support.
If you contact Verizon Wireless through the Executive Response team, you might get Verizon Wireless to listen. The specialists are better trained to expedite your issue.
At this direct line to Verizon Wireless’ corporate office you can use the phone directory to look up senior Verizon Wireless executives like the CEO or General Counsel (the top lawyer).
Who are the top Executives at Verizon to ask for? Use the company’s own site, or an outside org chart to find out.
While you won’t get through to a senior executive themselves, his or her personal assistant may transfer you to an escalated customer service process.
(Take caution: some customers have reported hostile and aggressive responses from companies when they try this out.)
When customer service can’t solve your problem, what’s the next way to try to contact Verizon Wireless? For a lot of dissatisfied Verizon Wireless customers, the next step is to start a legal process but contracts with the company usually stop you from joining Verizon lawsuits.
Instead, you can file a complaint against Verizon Wireless or sue them. If you want to contact Verizon Wireless to start a legal process, there are two ways:
Begin Small Claims Court proceedings by contacting Verizon Wireless at their legal address.
You can sue Verizon Wireless in small claims court. Sending a demand letter to contact Verizon at their legal address is an initial step in the Small Claims process. It often gets customers what they want, but can take some navigation.
Demand Consumer Arbitration from Verizon under your Verizon contract.
Arbitration is a type of dispute resolution that lets you bring your dispute with Verizon to an independent arbitrator who acts like as judge. (Verizon’s contract is written to avoid class action lawsuits in regular court).
To initiate arbitration, the first step is to contact Verizon at their legal address with a legal notice. Contacting Verizon to initiate arbitration can get them to act — some customers with severe complaints against companies like Verizon get compensation in the thousands of dollars.
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