Learn your options to get your voice heard and make Verizon Wireless pay
So you have a complaint against Verizon Wireless’s service and want to file a claim against Verizon over something like overcharging you, sales staff misleading you, or services being a let down.
You’ve probably tried to contact Verizon Wireless’s customer service. You’ve spent hours on the phone with hold messages, with computerized menus, and—if you’re lucky—a few humans who still lack the power to fix your problem. So now you want to know: How do I file a legal claim against Verizon Wireless?
File a complaint against Verizon Wireless through Independent Arbitration
What is it? Remember that thing about the small print of your Verizon Wireless contract? Well instead of most courts, what their contract allows you to do is to file a claim against Verizon that will be argued before an independent individual called an arbitrator.
Because this process costs Verizon Wireless money, often they’ll try to settle your claim once you put them on notice that you plan on taking them to arbitration. That’s what FairShake can help with!
When to try it: Any situation in which you believe Verizon Wireless has misled you, violated their contract with you, or violated the law can be pursued through arbitration. Typically claims involve a specific request for how Verizon Wireless can fix the situation, which may include financial compensation. FairShake will help you pursue claims up to $10,000.
What you need to do: Fill out our form below, to start your claim against Verizon Wireless. Or, for more information on the steps in pursuing an arbitration claim yourself, click here.
What to expect: For more details about arbitration, click here. Or start your claim below for free and let us help!
File an Insurance Phone Claim with Verizon Wireless (or your Insurance Provider)
What is it? A lot of people looking to file a claim against Verizon Wireless are looking to make a claim with the insurance covering their broken Verizon Wireless phone. If you purchased your insurance from Verizon Wireless directly, it came from a company called SquareTrade, and the site to make a Verizon Wireless phone claim with SquareTrade is here.
Other options for purchasing phone claim insurance include:
When to try it: If you have a damaged Verizon Wireless phone that fits within the situations covered by your device insurance.
What you need to do: Go the website of your phone claim insurer (such as SquareTrade, Apple Care, Samsung, SquareTrade, or Geek Squad) and answer a series of questions about the damage to your Verizon Wireless device.
What to expect: You’ll probably be asked to wait while the insurance company reviews your claim. If your claim is approved, they may offer to repair your Verizon Wireless phone or to pay for a replacement deivce. Follow their instructions carefully to make sure you are able to get this repair or replacement phone paid for.
File a claim against Verizon Wireless with your Credit Card Provider
What is it? Any time you pay for something with a credit card, you and the company you are buying from (like Verizon Wireless) agree to follow a set of rules from the company issuing the credit card. This means you can file a claim against Verizon for overcharges or fraudulent charges on your credit card. In cases such as fraud, overcharges, or when the product or service is not actually provided, credit card companies have a procedure for you to dispute the charge.
When to try it: If your claim against Verizon Wireless is about a one time charge that was made using a credit card, and when you will be able to provide documented evidence that Verizon Wireless charged you more than they were allowed to, or for a service they didn’t provide.
What you need to do: Most credit card companies will let you do this process entirely online. Log in to your credit card account and look for more information on how to dispute and challenge a charge. Typically you’ll have to identify the charge, describe your claim, and if possible provide evidence to support it.
What to expect: The credit card company may temporarily remove the charge from your bill. They will then likely ask Verizon Wireless for a response. You may also be asked for more information or evidence before they make a final decision.
File an FCC complaint against Verizon Wireless
What is it? The Federal Communications Commission (FCC) is a government agency that regulates much of Verizon Wireless’s business. The FCC provides an informal channel for consumers to submit claims and complaints against Verizon Wireless.
What happens to these claims depends on the internal procedures of the FCC. The FCC also provides a more formal complaint procedure, but there is a monetary charge for this.
When to try it: You’re frustrated with Verizon Wireless and want to make your complaint available to the government and the public. An FCC complaint is not a way to pursue compensation.
What you need to do: File an informal complaint against Verizon Wireless on the FCC’s public website by following the instructions here.
What to expect: Your complaint will be posted online in a public database. It may be used in setting the FCC’s priorities for regulating companies like Verizon Wireless. The company may be asked to respond to it. You will not necessarily receive an individual response.
File a Better Business Bureau complaint against Verizon Wireless
What is it? The Better Business Bureau and its local chapters are private organizations each of which collect and publish complaints against a wide range of companies including Verizon. They get most of their funding through affiliate fees from businesses, and usually offer these business an opportunity to respond to consumer complaints.
When to try it: When Verizon Wireless’s BBB page show that it is actively involved in responding to complaints. Or, alternatively, when you want another way to get your dissatisfaction out there on the internet.
What you need to do: Go to Verizon Wireless’s BBB profile here and follow the instructions for submitting a complaint.
What to expect: This depends on whether the company actively responds to its BBB complaints. If it does, you may receive a response directly from them, or via the BBB. This is usually something that explains how sorry they are and what, if anything, they can do to fix the issue. You may be asked for further documentation or clarification on your complaint. Ultimately, it is up to Verizon Wireless whether they choose to acknowledge and offer compensation for your claim.
File a claim against Verizon Wireless in Small Claims Court
What is it? You’re not allowed to bring a claim against Verizon Wireless in most courts (something Verizon, like most companies, write into the fine print of your contract with them). But the exception is small claims court, which is an opportunity to bring your claim locally before a judge, up to a certain monetary limit.
When to try it: You have have time and energy on your hands, and you want the chance to make your case against Verizon Wireless in public.
What you need to do: Follow the steps laid out here in FairShake’s Guide to Sue Verizon Wireless in Small Claims Court.
What to expect: If you follow all the steps precisely and have a strong claim against Verizon Wireless, there’s a good chance you’ll get compensation.
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