Customer service at big companies like Verizon Wireless is often designed to frustrate consumers. Here are your options for fighting back.
Hack customer service. If you’ve ever called or chatted with a customer service agent, you’ve probably walked away disappointed. Endless wait times, unhelpful agents, and dropped connections can make the experience incredibly frustrating. However, there are ways to avoid Verizon’s customer service wait and connect directly with someone at Verizon Wireless that can help you.
This option requires the least effort, but it is also the least likely to get your problem solved. It can also result in uncomfortable experiences. Some customers report aggressive encounters with agents and executives when they go outside the preferred customer service process.
Go to Small Claims Court. Your Verizon Wireless contract prohibits you from suing Verizon Wireless by filing a class action lawsuit. In most states, you can sue in small claims court for an amount under $10,000, which is enough to cover most claims against Verizon Wireless. Verizon Wireless frequently contacts customers to fix problems before a small claims court hearing.
Small claims is a great option if you’re willing to spend some time and effort. It usually results in a positive outcome for the plaintiff. However, the process can be a burden, as it might require multiple trips to the courthouse during business hours.
Arbitrate. If you want to sue Verizon Wireless for more than the small claims court limit, or if you don’t want to take time off from work to show up for a court hearing, you can file for consumer arbitration against Verizon Wireless. Consumer arbitration is an informal, but binding process that allows you to make your case in front of a neutral third party. It’s like going to court, but faster, simpler, and less expensive.
Arbitration is usually just as effective as small claims court, but the process doesn’t require trips to the courthouse. Although it can be a complicated process if you go it alone, FairShake makes it easy and free to file for consumer arbitration against Verizon.
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