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How to Get Good Customer Service from Vivint

Fed up dealing with Vivint customer service? You have legal options to get them to take your complaint seriously.

Vivint is one of the premier American smart home companies; they make automatic gadgets and home-improvement appliances in addition to security systems for your peace of mind. The complexity inherent in many of their products, however, may mean that contacting customer service is a necessity. Today, let’s examine how you can contact Vivint through a variety of channels and how you can guarantee great customer service from their representatives.

Contact Methods for Vivint

Phone

Vivint has a customer service phone number you can call at 1-801-377-9111.

Letter/Snail Mail

Vivint also allows you to send traditional mail by post office through the following mailing address:

Vivint Smart Home, Inc.

4931 North 300 West

Provo, UT 84604

Social Media

Vivint’s Twitter page for quick customer service answers and questions, particularly if your question pertains to one of their recent tweets.

Live Chat

Vivint has a live chat function you can access by going to their contact page and clicking “chat with us”.

What To Do So You Get the Best Customer Service Possible from Vivint

  • First off, have your account information and home address information at hand and preferably written down for easy access. Vivint will need to know exactly where your smart home or security system is set up to help you
  • Additionally, it may be helpful to have your manual or other instructions for your system in case they need to walk you through a technical solution
  • Keep a piece of pen and notepad handy so you can write down anything the representative says, including instructions
  • It’s a good idea to ask for the name and any department information for the representative you are connected to, as you may need to refer back to this conversation at a later date
  • We’d recommend keeping a polite tone throughout the conversation, even if you feel frustrated. Getting upset only escalates things unhelpfully
  • Asking for a manager or supervisor is a good way to speed the conversation along. However, don’t be rude about it; the representative you’ve been connected to is likely being as helpful as they can
  • If you send a traditional letter to Vivint, we’d recommend writing the letter twice and keeping a copy in case your dispute ever goes to court and you need to prove what you said
  • In said letter, keep your language clear and stable; aggressive language is a good way to get your letter ignored (at least for now)

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