Looking to sue Vivint Smart Home? Small claims court is an option, and you may have others…
At FairShake we’ve helped thousands of people ripped off by big companies like Vivint Smart Home. And we’ve helped get millions of dollars in settlement offers…
Tired of hitting dead ends when trying to get a refund from Vivint Smart Home? Feeling like there’s nowhere to turn?
You’re not alone. It seems like many people have tried all the Vivint Smart Home customer service options, but still feel unheard.
There are different ways to file a complaint against Vivint Smart Home, but none have the same power and leverage as taking legal action.
So, if you’re thinking of suing Vivint Smart Home, where do you even start? You might expect there to be tons of class action lawsuits against them, but it’s often more complicated than that.
What many people don’t know is that hidden clauses buried deep within their contracts frequently allow companies like Vivint Smart Home to push legal claims into the private realm of consumer arbitration, away from conventional courts.
But here’s the thing: your Vivint Smart Home contract doesn’t have the power to take away your right to pursue legal action by suing them.
Here’s what you can do…
To find out if you can take Vivint Smart Home to arbitration, you can check your contract or user agreement with them. Many companies’ standard contract are available on their websites. You can do a search for “arbitration” arbitration within the contract text — it is usually mentioned near the very top of a contract.
Learn more about the consumer arbitration process here.
Taking Vivint Smart Home to Small Claims Court will typically involve appearing in person and completing necessary forms.
If you’re ready to sue Vivint Smart Home in Small Claims Court, read on below:
Ready to sue Vivint Home Security in small claims court? Small claims courts are only for certain types of claims, so your first step is to make sure your claim can be filed. There are two things you need to pay attention to:
If your claim doesn’t fall within the limits of your state’s small claims court, you may be able to arbitrate your claim instead.
Your demand letter can be simple and straightforward – tell Vivint Home Security who you are (your name, address, phone number and account number), what the problem is, and what you want from them. The whole letter can be a few sentences – remember that you are just checking a box before you file your actual claim.
When you’re done writing, you need to mail a hard copy of the letter, preferably as certified mail or some other service that allows you to confirm delivery, to their legal address. According to our most recent research, Vivint Smart Home is legally based in Utah and receives mail at this address:
C/O CT CORPORATION SYSTEM
1108 E SOUTH UNION AVE
Midvale, UT 84047
If you would like examples of demand letters or more information about how to write them, you can find an excellent guide here.
Each state has a set of forms that need to be filled out to file a claim, and sometimes counties will provide additional forms. The correct forms for your location will be available for free on your state court’s website.
Make sure you fill out enough forms – most states that require you to file forms by mail or in-person will ask for 3 or 4 copies. If you don’t have the right number, they will not accept your claim.
When you’re done filling out the court forms, it’s time to give those forms to the court. This process, called “filing” can be a bit tricky.
All courts will require you to pay a filing fee before they allow your to sue Vivint Home Security in small claims. This fee, which will be published on your court’s website, can sometimes be waved if you are a low income plaintiff.
When you file your forms, the court clerk will provide you with a stamped copy of the forms and a court date. Keep it safe and bring it with you on the day of your hearing.
Now you need to tell Vivint Home Security that it’s been sued. This is a called “serving” Vivint Home Security. To do this, you need to deliver a copy of your filed papers to Vivint Home Security.
Look at your court’s website for instructions on how to properly deliver your forms to Vivint Home Security, or search for “[your state] small claims service of process”. Courts have many strange rules about how to serve a defendant, and your claim will be dropped if you do not follow them perfectly. So be careful!
Make sure you know which courthouse to go to. Bring your copy of your filed forms, and any other evidence that backs up your case against Vivint Home Security.
Sometimes, Vivint Home Security will not show up to oppose you, other times they send a representative. If they don’t send anyone, take advantage of the situation to focus on your side of the story.
Ready to sue Vivint Home Security in small claims court?
If this sounds too hard and expensive, try consumer arbitration instead…