How to Negotiate Your Vivint Bill

Are you having a hard time keeping up with your monthly Vivint bill?  The monthly service, equipment rental, and access fees can push your bill through the proverbial roof.  If you are at your wit’s end trying to figure out how to get your monthly payments down, there may be help for you.

FairShake answers three important question:

• What can I do to reduce my monthly bill?
• Are there any discounts available?
• How can customer service help?

Read on to find out what you can do to reduce your monthly Vivint bill.

Reduce your monthly bill

Keeping your monthly cost as low as possible starts with reviewing your bill. Staying on top of what Vivint charges you can save you time and money. When reviewing your statement, make sure to check the following:

• Your charges reflect the amount that you agreed to pay
• There are no unauthorized or fraudulent charges
• You were given credit for promotions and/or reward programs

Promotional rates typically last 12 months.  After that time, you may be charged for the same services at a higher rate.  If you encounter any of the above issues, be sure to contact customer service for help.

Can I Take Advantage of any Discounts?

Vivint offers a few special programs and discounts to current and prospective customers.

Vivint Gives Back

If you have a child with intellectual or development disabilities, you may be eligible for a discount under the Vivint Gives Back plan. Discounts may vary based upon the products that you have including door locks, ping cameras, smart sensors, and motion detectors. These special rates apply to both new and continuing customers.  To find out what you are eligible for, complete this form.

Referral program

If you refer a customer who activates service with Vivint, you may be eligible for a $200 credit to your account.   The customer that you referred is eligible to receive a free doorbell camera. As the referring customer, your account must be in good standing and you are limited to $2,400 in total referral credits each year.  This promotion is subject to change.

Move credit

If you move and the new owners of your home would like to activate the Vivint system, you could be eligible for a referral credit.

Active-duty military

While Vivint doesn’t offer a discounted plan, they do offer some special programs for those currently serving in the military.  If you have been deployed on a temporary assignment, you can defer your payments for up to six months. If you are deployed to a location where Vivint does not provide service, you can cancel your service agreement as long as you show valid proof of deployment. If you are deployed in an area that Vivint serves, they will move your services at no cost to you.

Other programs

Vivint offers other special offers from time to time.  These can be special credits, discounts, or contests for using their specialized products or services.  Check the Vivint website website or speak to customer service to find out if any special deals can save you money.

Speak to customer service

Try calling a Vivint customer service agent to see if there might be help for you.  When you speak with with an agent, ask about the following cost cutting moves:

• Promotional rates that might help you reduce your monthly fees
• Scaling back your services
• Any available credits or rebates that you can take advantage of based on your service plan
• Make an arrangement to lower your monthly payments to an amount you can afford

If it seems like you’ve tried everything but just aren’t getting any help, submit your complaint against Vivint below.