ADT is a company that offers residential and business security systems, Fire Protection Services, and other related monitoring services. They are one of the most popular home security providers and they have been around for quite some time. But with that popularity comes a lot of complaints.
In this article we will pull together the many legal actions and losses taken against ADT over the last few years so that you can learn what these actions could possibly mean for you as an ADT customer.
Are lawsuits allowed against ADT?
Like many legal questions you have probably asked in the past, the answer is complicated. ADT offers a service and like many big businesses that are service providers, they try to make sure that they protect the best interests of their company.
To do that they include language in your user agreement that usually says you are not allowed to sue them in most types of legal courts. This is designed to reduce the unnecessary amount of lawsuits, and of course the time and money that would go with those lawsuits.
But that doesn’t mean you are out of options. As a consumer you will always have the option to take ADT to a small claims court, or to file a consumer arbitration claim against the company.
We are a little biased, but consumer arbitration is often the easier solution. It’s also the one that we can help you with.
What is a class action lawsuit? Can I file one against ADT?
A class action lawsuit is a type of large lawsuit against a company by a group of people, usually hundreds of thousands of people. These people are considered a class or a group and they all have the same complaint against the company.
You might even see an existing class action lawsuit that a group of other people have pending against ADT but unfortunately the wording in your contract will usually specify that you cannot join a class action lawsuit that is existing nor can you start a new lawsuit.
That doesn’t mean you have no options at your disposal, just not that option.
We are FairShake, are reinventing the ADT lawsuit process. ADT complaints are common and most consumers have the same questions about what legal rights they have against the company when something goes wrong.
Rather than trying to pursue an ADT class action lawsuit, which you probably aren’t allowed to do anyway, we will file a personalized legal document for you with ADT and guide you through the legal process.
As an ADT customer, what options do I have for a lawsuit?
You have a lot of options when you have a small problem with the company and they haven’t offered a solution. You can file a complaint with the Better Business Bureau, you can lodge a dispute with your credit card company, but when it comes to legal issues you have one of two routes you can take:
ADT Accused of Harassing Robocalls
ADT found itself at the center of allegations over illegal and harassing robocalls. A man stipulated that he had received over 400 robocalls from ADT even after telling the representatives to stop calling him. The plaintiff claimed that when he would answer, it would instruct him to hold for an operator. As a result of the hundreds of calls, the plaintiff claims he “has suffered injuries and harm” that include the following:
Class Action Settlement: Security Hacking
Class action settlements have been made for a security hacking lawsuit. In this case, the company settled for $16 million for consumers who used their wireless residential security system. Five separate class action lawsuits were filed in California, Illinois, Florida, and Arizona because their wireless peripheral sensor was vulnerable to a security hack. Allegedly, the flaw would allow hackers to disable the entire system and ADT failed to disclose this vulnerability to their consumers.
Settlement: ADT Collects Debt Illegally in Florida
Other lawsuits have settled for accusations of illegal debt collection processes used by ADT. The lawsuit is for illegal practices, made by a Florida customer who stated they called her in an incessant and unsolicited fashion, in violation of the TCPA regulations and Florida Consumer Collection Practices Act. According to her lawsuit, ADT “has on many occasions called [Sandy] by telephone directly, multiple times a day, attempting to collect the debt.” The frequency of calls constitutes harassment.
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