We explore the tricks to getting great customer service from AirBnB. No more endless wait times on the phone or emails that go into a black hole.
Airbnb is one of the largest online marketplaces for arranging lodging in the United States with millions of customers. Like many businesses, Airbnb focuses on providing excellent customer service to keep its customers happy.
There are multiple ways to contact Airbnb customer service. We have outlined below the different ways to contact Airbnb support:
Looking for the Airbnb customer service email? Airbnb doesn’t seem to have an email address where customers can directly email. You can, however, contact Airbnb using its messaging system on its website. You will have to log in to your Airbnb Account, access the Airbnb help center, and then locate the messaging platform.
You can contact Airbnb support using the Airbnb app. Log in to the Airbnb app. Click the “profile” icon on the bottom right-hand corner. Select “get help.” Select the appropriate topic that you need help with or scroll down and select “contact us.” This will take you to a chatbot (that will eventually connect you with a human).
Another option is to call the Airbnb customer service phone number.
Twitter has become a popular way for customers to publicly voice their customer service issues. The last thing a company wants is a negative tweet to go viral. You can tweet Airbnb support at @AirbnbHelp. Here is an example of an Airbnb complaint by a customer:
The good news is that the Airbnb customer support twitter feed seems to be very active and responsive.
Want to contact Airbnb the old-fashioned way? Write them a letter. Here is the address to their headquarters:
Airbnb ATTN: Customer Support 888 Brannan St. San Francisco, CA 94013
When you contact Airbnb customer support (especially when you are contacting the Airbnb contact phone number), you should have the following prepared:
Unfortunately, technology companies don’t always do the right thing. If your attempts to get your Airbnb issues taken care of end up nowhere, you may think you’re out of options. While you have limited legal options, consumers may be able to either sue Airbnb in small claims court or file a claim for arbitration. At FairShake, we help you take on big corporations when customer service fails. It’s not unusual for large companies to leave customers with unfair charges, broken service, or unfulfilled promises. It doesn’t cost anything to make an arbitration claim, and you don’t even have to leave your house. If you’re ready to get your voice heard, start a claim now.
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