American Express established a business model built upon excellent customer service. Like all large credit card companies, American Express has embraced the fast-changing landscape of technology-driven customer service. However, despite the good reputation of AmEx customer service, problems do arise. Read on to find out how to find the customer service department you need and how to handle disputes that might arise.
American Express offers more than just a credit card. The company provides a dedicated customer service team for small business support, corporate cardholders, travel booking, and a wide array of products and solutions for personal and business needs. The wide variety of products can sometimes make it difficult to connect with the customer service department you need. The following information will help you find the customer service you need instead of spending time being bounced from department to department.
Good Morning Card Members! The American Express Twitter team is at your service from 9 am-10 pm ET.
— Ask Amex (@AskAmex) January 9, 2020
There are multiple different ways to contact customer service, depending on what American Express product you have:
American Express Company, 200 Vesey Street, New York, NY, 10285-3106
Though American Express is rich in features offered to personal, small business and corporate clients, and there is a multitude of ways to contact customer service, that does not mean you are guaranteed an excellent customer service experience. There are numerous complaints of difficulty in dealing with various departments with AmEx, and reports of customer service representatives who read from scripts and offer very little actual help. If you find yourself in this situation, there are steps you can take:
If you are experiencing financial hardships, American Express offers a unique program through their help center to provide you with temporary options. The program is designed to provide short-term relief by potentially lowering interest rates, reducing your minimum monthly payment, or providing temporary relief from late payment fees and penalties. The Help Center—Financial Hardship page provides details and the ability to start a live chat. You can also reach a customer care representative about the financial hardship program at 1-866-703-4169.
Unfortunately, financial institutions don’t always do the right thing. If your attempts to get your AmEx issues taken care of end up nowhere, you may think you’re out of options. While you have limited legal options, consumers may be able to either sue AmEx in small claims court, or file a claim for arbitration.
At FairShake, we help you take on big corporations when customer service fails. It’s not unusual for large companies to leave customers with unfair charges, broken service, or unfulfilled promises. It doesn’t cost anything to make an arbitration claim, and you don’t even have to leave your house. If you’re ready to get your voice heard, start a claim now.
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