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What some AT&T customers get in compensation for their complaints

You have complaint against AT&T, and AT&T customer service hasn’t solved your complaint.

Maybe you want compensation for overcharges, fraudulent sales tactics, collections issues, or negative impact to your credit. Maybe you just want AT&T to admit they’re wrong and to give you fair treatment. Either way, you’re looking to take action on your AT&T complaint.

How do you make AT&T hear your complaint? Can you sue AT&T? What sort of compensation do customers get from AT&T their complaints?

The first thing to know is that your AT&T contract probably limits your options for legal complaints against AT&T. You generally have two legal options:

  1. Take your AT&T complaint to Small Claims Court

  2. Take your AT&T complaint to Consumer Arbitration

FairShake can help you file a claim against AT&T. We’ll take your complaint through the legal process of consumer arbitration, starting by sending AT&T an official notice of your dispute. This usually gets AT&T to the negotiating table, and willing to give you a settlement offer.


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The American Arbitration Association (AAA) gives data on how recent complaints against AT&T have resulted as of 2018:

In 2018, 204 complaints against AT&T were resolved through the arbitration system.

Among these complaints, 115 complaints resulted in a settlement  – that’s 56% of complaints.

Although settlement amounts are secret, the average complaint against AT&T asked for $8665 in compensation.

At least 27 customers also received non-monetary relief for their AT&T complaint as well.

Arbitration complaints against AT&T took an average of over 4 months to resolve.

Complaints handled by FairShake are often settled before they escalate to formal arbitration.

The arbitration complaint process against AT&T costs money, but the company is usually responsible for costs. AT&T paid $328 in fees per complaint on average.

Meanwhile, 100% of consumers paid nothing in arbitration fees for their complaint against AT&T through the American Arbitration Association.


Want to learn more about how FairShake can help you take on AT&T and win?

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