How to Contact Bank of America Customer Service

The Bank of America corporate headquarters are located at:

Bank of America Corporate Center
100 North Tryon Street
Charlotte, NC 28255

Chat feature

For personal banking questions, the chat feature offers a quick and efficient way to contact customer service. If you experience difficulty connecting via chat, reach out via the support page. 

Locating the nearest ATM

Visit the ATM location page. If you need to report a problem with an ATM, report the problem at 1-844-401-8500 option 1. This service is available on Mon-Fri 8 a.m. to 11 p.m. and Sat-Sun 8 a.m. to 8 p.m. ET. 

Your card or account number is required to contact Bank of America via telephone. For general account information, or to report a lost or stolen card 800.732.9194 (outside the continental U.S. call international collect 1.757.677.4701) 24/7.

If you need assistance in Spanish, call 1-800-688-6086. This service is available from Mon-Fri 8 a.m. to 11 p.m. ET. On weekends, the hours are 8 a.m. to 8 p.m.

For the hearing impaired, you can reach the Bank of America customer service at 1-800-288-4408 Mon.-Fri. 8 a.m. –midnight ET. On weekends, the hours are 8 a.m. to 8 p.m.

You can write to customer service to ask for assistance, clarification, or to lodge a complaint at:

Bank of America   P.O. Box 25188   Tampa, FL 33622-5118

You can access the customer service page for Auto Loans on this webpage. To access customer service for auto loans via telephone:

New Customers—1-844-892-6002

Existing Customers—1-800-215-6195

Credit card customers can access full account service using the app or the website log-in page for credit cards. For customer service information, visit the credit card customer service page. 

You can mail payments to

Bank of America, P.O. Box 15019, Wilmington, DE 19886-5019

For application status inquiries by mail, the address is

Bank of America, P.O. Box 2493, Norfolk, VA 23501-2493

For express overnight service, write to

Payment Services, 900 Samoset Drive, DE5-023-03-02, Newark, DE 19713-6000

Credit card billing inquiries should be mailed to

Bank of America P.O. Box 982234 El Paso, TX 79998-2234.

For questions regarding the different types of credit cards offered, write to

Bank of America P.O. Box 53132, Phoenix, AZ 85027-3132.

To reach Bank of America credit card services via phone:

To access customer service, including lost and stolen cards, call 1-800-732-9194 24/7.

International calls 1-757-677-4701

Credit card activation 1-800-276-9939

TTY/TDD 1-800-222-7365

Credit card billing inquiries 1-866-266-0212

Contact information for small business customer service can be found via the small business webpage for Bank of America. 

To contact customer service for small business via telephone:

To open a new account—866.283.4075 Mon-Fri 8 a.m. to10 p.m.ET

Remote deposit online support—877.270.1242nMon-Fri 8 a.m. to 8 p.m. ET

General service questions—888.287.4637 Mon-Fri 7 a.m. to 11 p.m. ET and Sat. 8 a.m. to 8 p.m.

Online payment support— 866.758.5972 Mon–Fri 7 a.m.-11 p.m. ET & Sat 8 a.m.-8 p.m. ET

Intuit Online Payroll customer support—888.606.4545 Mon-Fri 9 a.m. to 9 p.m. ET

Customer service for corporate accounts can be reached online, with multiple means of contact via the web page. 

To reach customer service for corporate accounts via telephone:

Executive Customer Relations—1-704-386-5687

Customer Service—1-877-833-5617 or 1-800-669-6076.

If you need Bank of America customer service regarding mortgage or home equity services, you can find contact information on their webpage. 

To reach customer service for mortgage and home equity services via telephone:

Existing mortgages—1-800-669-6607 Mon-Fri 8 a.m. to 9 p.m. ET

New home equity applications—1-800-779-3894 Mon-Fri 8 a.m. to 10 p.m. ET and on Sat from 8 a.m. to 6:30 p.m. ET

Existing home equity accounts—1-800-936-5626 Mon-Fri 8 a.m. to 9 p.m.

New Mortgage applications—1-800-270-5746 Mon-Fri 8 a.m. to 10 p.m. and Sat 8 a.m. to 6:30 p.m.