Bank of America is a large banking institution with numerous ways to contact customer service. The first step in a positive experience with Bank of America customer service is determining how to contact the right department for your needs. The Bank of America website offers a Contact Us page that provides links to customer service for each service area.
Bank of America Corporate Headquarters
The Bank of America corporate headquarters are located at:
Bank of America Corporate Center 100 North Tryon Street Charlotte, NC 28255
Personal Banking Contacts
For personal banking questions, the chat feature offers a quick and efficient way to contact customer service. If you experience difficulty connecting via chat, reach out via the support page.
Visit the ATM location page. If you need to report a problem with an ATM, report the problem at 1-844-401-8500 option 1. This service is available on Mon-Fri 8 a.m. to 11 p.m. and Sat-Sun 8 a.m. to 8 p.m. ET.
Your card or account number is required to contact Bank of America via telephone. For general account information, or to report a lost or stolen card call 1-800-432-1000. For international calls 1-315-724-4022 available Sat-Sun 8 a.m. until 8 p.m.
If you need assistance in Spanish, call 1-800-688-6086. This service is available from Mon-Fri 8 a.m. to 11 p.m. ET. On weekends, the hours are 8 a.m. to 8 p.m.
For the hearing impaired, you can reach the Bank of America customer service at 1-800-288-4408 Mon.-Fri. 8 a.m. –midnight ET. On weekends, the hours are 8 a.m. to 8 p.m.
You can write to customer service to ask for assistance, clarification, or to lodge a complaint at:
Bank of America P.O. Box 25188 Tampa, FL 33622-5118
Auto Loan Customers
You can access the customer service page for Auto Loans on this webpage. To access customer service for auto loans via telephone:
Credit Card Customers
You can mail payments to
Bank of America, P.O. Box 15019, Wilmington, DE 19886-5019
For application status inquiries by mail, the address is
Bank of America, P.O. Box 2493, Norfolk, VA 23501-2493
For express overnight service, write to
Payment Services, 900 Samoset Drive, DE5-023-03-02, Newark, DE 19713-6000
Credit card billing inquiries should be mailed to
Bank of America P.O. Box 982234 El Paso, TX 79998-2234.
For questions regarding the different types of credit cards offered, write to
Bank of America P.O. Box 53132, Phoenix, AZ 85027-3132.
To reach Bank of America credit card services via phone:
To access customer service, including lost and stolen cards, call 1-800-732-9194 24/7.
International calls 1-757-677-4701
Credit card activation 1-800-276-9939
Credit card billing inquiries 1-866-266-0212
Small Business Customer Service
Contact information for small business customer service can be found via the small business webpage for Bank of America.
To contact customer service for small business via telephone:
To open a new account—1-866-543-2808 Mon-Fri 8 a.m. to10 p.m.ET
Remote deposit online support—1-877-270-1242 Mon-Fri 8 a.m. to 8 p.m. ET
General service questions—1-888-287-4637 Mon-Fri 7 a.m. to 11 p.m. ET and Sat. 8 a.m. to 8 p.m.
Intuit Online Payroll customer support—1-866-606-4545 Mon-Fri 9 a.m. to 9 p.m. ET
Customer service for corporate accounts can be reached online, with multiple means of contact via the webpage.
To reach customer service for corporate accounts via telephone:
Executive Customer Relations—1-704-386-5687
Customer Service—1-877-833-5617 or 1-800-669-6076.
Mortgage and Home Equity Services
If you need Bank of America customer service regarding mortgage or home equity services, you can find contact information on their webpage.
To reach customer service for mortgage and home equity services via telephone:
Existing mortgages—1-800-669-6607 Mon-Fri 8 a.m. to 9 p.m. ET
New home equity applications—1-800-779-3894 Mon-Fri 8 a.m. to 10 p.m. ET and on Sat from 8 a.m. to 6:30 p.m. ET
Existing home equity accounts—1-800-936-5626 Mon-Fri 8 a.m. to 9 p.m.
New Mortage applications—1-800-270-5746 Mon-Fri 8 a.m. to 10 p.m. and Sat 8 a.m. to 6:30 p.m.
Best of the Best. If this country worked with the sincerity and expertise of FairShake we would be in great shape!Allie, Real FairShake customer
They got more done in a few weeks than I did in over two years.John, Real FairShake customer
I can’t say enough good about this company! They are really a light for us in a very hard time.Mark, Real FairShake customer
Thank you FairShake for representing the little people screwed over by corporations.Amanda, Real FairShake customer
I was having problems with the company for months. That you could make my problem resolved in a few days is wonderful.Marisol, Real FairShake customer
It's not right what Big Business can get away with if we let them. People need to know someone is out there to help!Virgil, Real FairShake customer