How to Contact Bank of America Customer Service

Bank of America is a large banking institution with numerous ways to contact customer service. The first step in a positive experience with Bank of America customer service is determining how to contact the right department for your needs.  The Bank of America website offers a Contact Us page that provides links to customer service for each service area. 

Bank of America Corporate Headquarters

The Bank of America corporate headquarters are located at:

Bank of America Corporate Center
100 North Tryon Street
Charlotte, NC 28255

Personal Banking Contacts

Chat feature

For personal banking questions, the chat feature offers a quick and efficient way to contact customer service. If you experience difficulty connecting via chat, reach out via the support page. 

Locating the nearest ATM

Visit the ATM location page. If you need to report a problem with an ATM, report the problem at 1-844-401-8500 option 1. This service is available on Mon-Fri 8 a.m. to 11 p.m. and Sat-Sun 8 a.m. to 8 p.m. ET. 

Your card or account number is required to contact Bank of America via telephone. For general account information, or to report a lost or stolen card call 1-800-432-1000. For international calls 1-315-724-4022 available Sat-Sun 8 a.m. until 8 p.m.

If you need assistance in Spanish, call 1-800-688-6086. This service is available from Mon-Fri 8 a.m. to 11 p.m. ET. On weekends, the hours are 8 a.m. to 8 p.m.

For the hearing impaired, you can reach the Bank of America customer service at 1-800-288-4408 Mon.-Fri. 8 a.m. –midnight ET. On weekends, the hours are 8 a.m. to 8 p.m.

You can write to customer service to ask for assistance, clarification, or to lodge a complaint at:

Bank of America   P.O. Box 25188   Tampa, FL 33622-5118

Auto Loan Customers

You can access the customer service page for Auto Loans on this webpage. To access customer service for auto loans via telephone:

New Customers—1-844-892-6002

Existing Customers—1-800-215-6195

TTY/TDD—1-866-345-1248

Credit Card Customers

Credit card customers can access full account service using the app or the website log-in page for credit cards. For customer service information, visit the credit card customer service page

You can mail payments to

Bank of America, P.O. Box 15019, Wilmington, DE 19886-5019

For application status inquiries by mail, the address is

Bank of America, P.O. Box 2493, Norfolk, VA 23501-2493

For express overnight service, write to

Payment Services, 900 Samoset Drive, DE5-023-03-02, Newark, DE 19713-6000

Credit card billing inquiries should be mailed to

Bank of America P.O. Box 982234 El Paso, TX 79998-2234.

For questions regarding the different types of credit cards offered, write to

Bank of America P.O. Box 53132, Phoenix, AZ 85027-3132.

To reach Bank of America credit card services via phone:

To access customer service, including lost and stolen cards, call 1-800-732-9194 24/7.

International calls 1-757-677-4701

Credit card activation 1-800-276-9939

TTY/TDD 1-800-222-7365

Credit card billing inquiries 1-866-266-0212

Small Business Customer Service

Contact information for small business customer service can be found via the small business webpage for Bank of America. 

To contact customer service for small business via telephone:

To open a new account—1-866-543-2808 Mon-Fri 8 a.m. to10 p.m.ET

Remote deposit online support—1-877-270-1242 Mon-Fri 8 a.m. to 8 p.m. ET

General service questions—1-888-287-4637 Mon-Fri 7 a.m. to 11 p.m. ET and Sat. 8 a.m. to 8 p.m.

Intuit Online Payroll customer support—1-866-606-4545 Mon-Fri 9 a.m. to 9 p.m. ET

Corporate Accounts

Customer service for corporate accounts can be reached online, with multiple means of contact via the webpage. 

To reach customer service for corporate accounts via telephone:

Executive Customer Relations—1-704-386-5687

Customer Service—1-877-833-5617 or 1-800-669-6076.

 

Mortgage and Home Equity Services

If you need Bank of America customer service regarding mortgage or home equity services, you can find contact information on their webpage

To reach customer service for mortgage and home equity services via telephone:

Existing mortgages—1-800-669-6607 Mon-Fri 8 a.m. to 9 p.m. ET

New home equity applications—1-800-779-3894 Mon-Fri 8 a.m. to 10 p.m. ET and on Sat from 8 a.m. to 6:30 p.m. ET

Existing home equity accounts—1-800-936-5626 Mon-Fri 8 a.m. to 9 p.m.

New Mortage applications—1-800-270-5746 Mon-Fri 8 a.m. to 10 p.m. and Sat 8 a.m. to 6:30 p.m. 

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