Have a complaint against Carrington Mortgage? We want to hear it
Yes, Carrington Mortgage is a real company. They were founded in 2007 based out of California with a focus on mortgage services.
Carrington Mortgage definitely is a real company, but real companies sometimes do unfair things. If you have complaints about Carrington Mortgage, you can share them.
Carrington Mortgage is primarily a mortgage loan servicer. A mortgage servicer is a company which communicates with you about your mortgage, sends you statements, keeps track of repayment, and otherwise manages the loan.
A loan servicer can manage loans that they themselves originate, or loans made by other companies.
Carrington Mortgage Services is a non-bank mortgage lender and servicer. Some of their home loans include VA loans, FHA loans, and USDA loans. A direct lender is the financial institution that loans the actual money for your mortgage. A direct lender is different from a mortgage loan servicer in that the lender only lends you the money but they don’t necessarily manage that loan to follow up with you for repayment. Some companies use a loan servicer for this. manage that loan and follow up with you for repayment. Some companies use a phone service or for this
Carrington Mortgage is not a debt collector. Debt collectors are companies that purchase existing debt from mortgage lenders when those mortgage lenders cannot collect. A debt collection company buys it for a fraction of the value and takes over trying to collect payment. However, Carrington Mortgage is a loan servicer which means they will follow up with you regarding your payment and continue to contact you until your debt is repaid. Some customers have their mortgage sold to Carrington Mortgage when they fall more than 60 days behind, and believe the company is a debt collector.
There are different situations where direct lenders so mortgages to companies like Carrington Mortgage to service. In these situations mortgage lenders rely on mortgage loan officers who manage the loan.
As of 2022 the CEO of Carrington Mortgage was Bruce Marshall Rose.
Carrington Holding Company, established in 2003, offers a range of real estate services through their subsidiaries like Carrington Mortgage Services.
Carrington Mortgage is headquartered in Southern California. Their address is: 1600 South Douglass Road, Suites 110 & 200-A, Anaheim, CA 92806.
Carrington Mortgage’s main phone number is 1-800-561-4567. For general correspondence, you can send letters via fax at: 1-800-486-5134 or through the mail at: Carrington Mortgage Services, LLC P.O. Box 5001 Westfield, IN 46074 but be sure to include your loan number on all pages of correspondence.
The best way to speak with a human at Carrington Mortgage is to reach out to customer service at 800-561-4567 from 8:00 am to 8:00 pm Monday – Friday Eastern Time. If you still have issues, you can submit a complaint about bad customer service too.
FairShake complaints about Carrington Mortgage have to do with late payment fees, false advertising, and misleading marketing. Other complaints have to do with payments not being recorded until long after they have been deposited by the company, as well as significant issues with poor customer service, unexpected fees, and delays getting documentation.
There are options to pay using your bank account, MoneyGram, Western Union, or check. You can send a check in the mail, set up auto pay online, use your Mobile app, or call customer service to make a payment to Carrington Mortgage.
You can pay Carrington Mortgage through the mail by sending your check to: Carrington Mortgage Services, LLC P.O. Box 660586 Dallas, TX 75266-0586. For overnight payments, send your check to: Carrington Mortgage Services, LLC Cashiering Dept. 2-270 1600 South Douglass Road, Suites 110 & 200-A Anaheim, CA 92806. In either case, be sure to put your property address OR loan number on the check.
A payoff letter explains exactly how much you have paid off for your mortgage, what else remains, including fees and interest.
If you believe you are owed a payoff letter, you can request your payoff letter from Carrington Mortgage by logging into your account and clicking the “payoff request” or by filling out the payoff request form for a third party mortgage.
There may not be public information out there about all current legal proceedings.
We do know that Carrington Mortgage was involved in a 2022 class action lawsuit about illegal fees on their mortgage.
You can send a complaint against Carrington Mortgage to the Consumer Finance Protection Bureau, the Federal Reserve, or a regulatory agency for Carrington Mortgage. You can also make a complaint against Carrington Mortgage with FairShake.
You can make a claim against Carrington Mortgage if you have been harmed. A compensation claim may be possible depending on your contract with the company. For example: if you suffered a breach of contract, you might have legal protection based on the situation.
How you can sue Carrington Mortgage is based on your contract with them and the amount of money involved in the complaint. You might be able to sue Carrington Mortgage using arbitration, small claims court, or a traditional court case. It is recommended that you consult with a lawyer about your specific situation. If you submit your complaint to FairShake we will share it with eligible lawyers for review.
This is a question for a lawyer. Class action lawsuits may or may not be allowed depending on the contract you have with Carrington Mortgage. These are usually cases where groups of individuals have all suffered from the same relatively minor harm and come together under a single class action lawsuit rather than filing independently.
This is dependent on the situation but you can always reach out to a lawyer with information about your Carrington Mortgage concerns. Before a lawyer takes on a case they will consider things like whether Carrington Mortgage violated their obligations, and whether that violation caused you harm, what amount of money is involved, and what evidence you have. If you have legal grounds for a case they might represent you.
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