Misleading advertising is nothing new in the world of big telecom.
Often, internet service or phone providers will promise a certain internet speed, but once the service is up and running, it’s nothing close to what was advertised!
Sometimes customers to agree to a contract based on one price, and then see all sorts of added charges when the bills start coming. Many customers end up eating the extra cost, but they don’t have to.
Fortunately, consumer laws can help with this situation.
California customers of Spectrum internet (formerly Time Warner Cable) have been awarded a combined $16.9 million in refunds, according to Syracuse.com. The award is part of a settlement with the Los Angeles County District Attorney’s Office, which claimed Spectrum did not deliver the speeds it promised in its advertising.
A similar settlement was reached between Charter Communications (Spectrum’s parent company) and the New York Attorney General’s Office at the end of 2018.
Customers in other states who may have been misled by Spectrum’s advertising, or have been taken advantage of in other ways, can assert their legal rights, too.
Eligible customers will receive $90 in a one-time credit on their bills. Customers who were issued outdated modems and paid for higher internet speeds will be eligible to receive a $180 credit. Spectrum is required to issue the credits to all eligible consumers within 60 days.
In addition, the company will offer three free months of Showtime to cable TV subscribers. Customers with only internet service will be offered one free month of the Spectrum Choice entertainment streaming package.
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