Internet service or phone providers promise a certain internet speed, but once the service is up and running, it’s nothing close to what the company advertised!
Sometimes, customers agree to a contract based on one price, and then see all kinds of added charges when the bills start coming. Many customers end up eating the extra cost, but shouldn’t have to pay more for additional charges.
Fortunately, consumer laws help consumers fight back against unethical companies.
California customers of Spectrum internet (formerly Time Warner Cable) have been awarded a combined $16.9 million in refunds, according to Syracuse.com. The award is part of a settlement with the Los Angeles County District Attorney’s Office, which claimed Spectrum did not deliver the speeds it promised in its advertising.
A similar settlement was reached between Charter Communications (Spectrum’s parent company) and the New York Attorney General’s Office at the end of 2018.
Customers in other states that Spectrum’s advertising misled, or have been taken advantage of in other ways, can assert their legal rights as well.
Eligible customers will receive $90 in a one-time credit on their bills. Customers who were issued outdated modems and paid for higher internet speeds will be eligible to receive a $180 credit. Spectrum is required to issue the credits to all eligible consumers within 60 days.
In addition, the company will offer three free months of Showtime to cable TV subscribers. Customers with only internet service will be offered one free month of the Spectrum Choice entertainment streaming package.