Understanding your bill can be difficult and tedious. The last thing we want you to do is spend countless hours laboring over your bill. Don’t fret! We are here to guide you on how to make sense of your internet bill from Comcast and the resources available if your billing statement remains unclear.
Accessing your bill
There are three ways you can view your Comcast invoice. This can be done online, by mail or through the app. Be sure to have your username and password ready to gain access if you are viewing the invoice online.
There are a couple of things you should keep in mind when reviewing your bill. If it is your first bill, it will be higher than your next bill for a number of reasons.
What’s included in your bill
You should find your name and account number on this invoice. Typically your invoice will contain the following:
If your bill is still unclear, there are other options
The chat tool may speed up the process of getting support rather than waiting on long phone hold times.
Unfortunately, sometimes a public complaint brings quicker results.
If you choose to call Comcast’s customer support, make sure to check out our guide on how to get a real person on the phone.
If there are any discrepancies between your current month’s bill amount, it may be helpful to review your payment history. Simply sign in as the Primary Account Holder.
Comcast also offers a tool that allows you to view your data usage. Simply sign into the primary account. The meter can be found on the Devices page under the Data Usage Overview.
If you’re still not getting what you deserve out of Comcast customer service at your wit’s end and need to bring out the big guns, let us help you file a claim.
Best of the Best. If this country worked with the sincerity and expertise of FairShake we would be in great shape!Allie, real FairShake customer
They got more done in a few weeks than I did in over two years.John, real FairShake customer
I can’t say enough good about this company! They are really a light for us in a very hard time.Mark, real FairShake customer
Thank you FairShake for representing the little people screwed over by corporations.Amanda, real FairShake customer
I was having problems with the company for months. That you could make it resolved in a few days is wonderful.Marisol, real FairShake customer
It's not right what Big Business can get away with if we let them. People need to know someone is out there to help!Virgil, real FairShake customer