HERE’S WHAT REAL CUSTOMERS ARE SAYING ABOUT THEIR ISSUES WITH BIG BUSINESS…

(Posts are by real people. FairShake edits only to remove personal information and explicit language.)

    June 2, 2020

    American Express Claim for Compensation

    In January ,I, in good faith, applied for a Delta Sky Miles American Express Credit card and expected 60,000 bonus miles,if I spent at least $3000 on the card within 3 months. I did that. However, when I called American Express on June 1st and 2nd of 2020 they informed me that I did not meet the requirement and that I should have seen a drop down box saying I was denied the bonus miles during my original online application process. I either did not see this box or misunderstood it during their welcoming message. They still gave me the card and emailed me a welcoming notification without mentioning the failure for me to earn the bonus miles. Had I known, I could have used a differen…

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    June 2, 2020

    Verizon Won’t Let Me Cancel

    March 2020 when I switched to T-Mobile. Verizon cancelled service on 2 of my devices but continued to bill me for an iPad.

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    June 2, 2020

    Frontier Communications Product Wasn’t What I Was Promised

    About a month ago I started having trouble with my service. I have talked with tech support multiple times. Chatted with them multiple times. Been lied to by at least two tech support staff, one of which told me he’d have a tech out the next morning, and that he’d get me a credit. I ended up having to deal with their executive office as a result of the BBB complaint; that ended with my internet fixed. A month later and the same issue. I had a service ticket opened but was told “something went wrong” and the visit was never scheduled. Got another visit for today and the tech supposedly visited and “no one was home.” I’ve been home all morning. Service is still out, I’m told …

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    June 2, 2020

    Airbnb Customer Service Lied to Me

    I had 2 reservations for New York for May 2020. These were substantial reservations as the apartments were 3 and 4 bedrooms for 10-12 days each as this was a business trip for trade shows and events. I got concerned and nervous about covid and the potential for no refunds. I accessed the AirBNB site and initiated the cancellation process during which I was informed I would receive refunds of $6598.70. After cancelling I received email confirming that refunds had been sent to my VISA card on file. This was 2 months ago. AirBNB said that there was an error on the website and the email was wrong. I should receive $0 and they are not paying. I cancelled on 3/28 and on 3/30 they …

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    June 2, 2020

    T-Mobile Claim for Compensation

    I am a former web developer graphic designer and search engine optimization all specialist, I am self educated and I was pigging on corporate jobs all by myself at 24 years old. What I had to go through on boostmobile.com for the past 2 days is absolutely ridiculous! I don’t know who or what team is responsible for Boost Sprint and T-Mobile’s 33 billion dollar a year website, and I don’t know who is responsible for making sure the developer has everything running correctly efficiently without Eddie bugs typos mistakes, however I do know that when I went to update my address it was registering with their system however it was not uploading to the website, I was trying to place an ord…

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    June 2, 2020

    AT&T Wrongly Sent Account to Collections or Impacted My Credit Score

    On or around 2017. I added a line to my phone at ATT. I was talked into adding Direct TV. I was then told I was eligible for a bundle with digital life for $1.00 a month. When my bill came I was charged. I went back to ATT and was told the cycle required up to 3 months but the bill would adjust. After 3 months the bill did not adjust and I was sent to collections. I went back to ATT but the salesperson was no longer there. No one could assist as the matter was in collections. I tried to cancel the service. The equipment didn’t even work, and I was afraid to remove it and break it. I was told to call Digital Life. No answer. No reply. I returned to the ATT store on two occasions to n…

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    June 2, 2020

    Wells Fargo Mortgage Company Customer Service Lied to Me

    When the company sent me the April 30 letter, it did not state the first time that this issue happened. Wells Fargo Mortgage Company stated in the letter that W.F.M. had been applying my “on-time” payment late and sent information to the three credit reporting agencies information that my payments were late each month. My credit score dropped very low and every big-ticket item that I purchased had a higher interest rate attached to it.

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    June 2, 2020

    Santander Consumer USA Lied About the Price

    tge dealership and santander both knowingly doctored my credit application to get me approved for a predatory loan with an outrageous interest rate I got behind one oymt after I’m not sure how long prob 6 to 8 months I tried to put it off or pay a partial pymt and the day the second pynt came due with no warning they repoed the car ruined my credit even more i tried to get them to accept the 2 pymts I was behind and get the car back they refused and said I’d have to pay the loan in full the whole balance sold the car for a ridiculous price and said I still owed them almost what I’d paid for the car they tried to sue but we’d doctored my application to be self employed and they never c…

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    June 2, 2020

    T-Mobile Won’t Let Me Cancel

    So I had Tmobile once yet they have charged me on my credit report several times, these accounts don’t belong to me. I tried to get service again and they won’t allow it because the multiple charges on my report

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