February 7, 2020
Waited five days for AHS to locate a plumber to fix our water heater. They could not find one that they have a contract with. On the fifth day called and authorized us to used our own plumber but our company had to call in for a authorization number which included them doing a full diagnostic test on the broken unit. To do this the unit had to be dismantled. A new unit had to be installed. AHS denied reimbursement to us because the Call for authorization was made 10 minutes after the new unit was installed. No one told us they had to call first and I was told but for this point they would have covered the replacement.
February 5, 2020
I put a work order back in October 2019 for a water heater that was leaking; they replace the water heater in Jan 2020. The leaking caused damages to a booster and they now are saying that don’t want to pay for the booster. I still don’t have more than 5minutes of hot water.
January 28, 2020
Have had major issues with American Home Shield getting the correct part number to fix our furnace. We have been without heat (in January in MD) for almost 3 weeks. There have been multiple mix-ups about a part #, authorization, & supposedly the “system” being down multiple days in a row. They were supposed to come back Friday – now it’s Tuesday & we have still NO heat.
January 25, 2020
They have NO WAY to contact them for a plumbing emergency. When we had to hire our own plumber & get most of our front yard dug up, they said we didn’t ‘try’ them on their (non-existent) emergency line & are now balking about paying. We pay a lot for a monthly plan. Additionally, our furnace had a crack. State laws made us shut down our furnace (this is in January, BTW..) We contacted American Home Shield. A few DAYS later, they coordinated w/some heating company to come out. The parts were ordered, after more days needed for approval, & they were the WRONG parts. So, now we’re going thru yet another weekend – in January – & do not have any heat. It’s been almost 2 weeks of no heat
January 25, 2020
Our AC quit working, and American Home Shield first used a contractor who sent out a self professed ex-crack user. He wound up putting freon in the unit which promptly ran out. Next, they sent out another company for a reevaluation which claimed that we had damaged the unit by using it low of freon for an extended period of time. We finally cancelled their service, and they didn’t cancel it. I had to dispute the charges with my credit card company and get the credit card company to block future charges. I agreed to accept the paltry sum of $842.62 for a cash in lieu payment to get something out of them. Keep in mind that a new system will cost more than $5000. They are now saying that
January 9, 2020
In May we had an issue with our covered air condition system, which is a to unit system and both failed at the start of the season. The first service call resulted in a diagnosis that both needed significant repair to identical failed parts and that I was responsible for excessively high costs related to freon evacuation and refill, nearly amounting to $2800. It was very odd to me and as a result I contacted AHS to request a second opinion form another provider. I was informed that I will be contacted within 48 hours. After that time had passed, I contacted AHS again, whereby I was told I can only request a second opinion with 48 hours and my request could no longer be honored. After I was r
December 30, 2019
Heat pump wasn’t working so I called AHS to make a claim.AHS sent out Fast Response Heating and Cooling 4 days later.Servicer from Fast Response told me heat pump was shot and they would contact AHS.Five days later AHS called and said my heat pump would have to be modified because of age of heat pump and it would cost me 800 dollars because that isn’t covered.I demanded a second opinion and was told I would have to pay 75 dollars again if company the send out found same problem.I agreed and Air Max came out 2 days later.Air Max said my compressor went out and all my Freon was gone.I told them that wasn’t possible because I had check up on entire heat pump before summer and air conditioning w
December 19, 2019
American Home Shield had their contractor install a mismatched A/C air handling unit which resulted in the destruction of my home air conditioner system. Our system was a Trane R22 system. The coils in the air handler went out. They contracted Dunaway Heating and Air to look at the system, but refused to replace the evaporator coils in the air handler because it was cheaper for them to replace the entire air handler unit with a cheaper brand. Problem is that they installed a R410 air handler on a R22 system. This caused the system to run inefficient, not cool the house down to set point, and never turn off. This in turn caused our power bills to increase and just a few months later the
December 3, 2019
We have had American Home Shield for 20 years. We have only used them a couple of times over those years. We have had a plumbing stoppage for 9 days and 4 more before they send the next creaps who have nothing but bad reviews and complaints. The first plumbing company they sent took. 4 days to do absolutely nothing but tell us he needed to pull the toilet and that wasn’t covered and would be $250.00. When I called American Home Shield all of my calls went to the Philippines to people who speak such bad English I could not understand them and all they did was rattle of their script about how really nothing is covered. We pay for the best plan they have. They are acting in bad faith and I am g