They blew me off twice when i called for service. They said they have web hosting and they don’t. They were supposed to put in a ticket to fix the problems I was having and nobody ever got back to me after 3 tickets an hours on the phone not getting anywhere then yesterday the lady fixed most of my problems but it’s still going to take another 72 hours and they also have a security suite that is not compatible with my iMac

The company was negligent and reckless with respect to oversight of installations contractor.

Cancelled service, was told I would not owe any money. 2 days later I had a charge of $200. They said $120 was for equipment and $80.32 was for service fee since they had not received the equipment… once they receive the equipment all charges will be taken off my account. After 7 business days the $80.32 had not been taken off, but the $120 had. I called in, the supervisor apologized and had no idea why it hadn’t come off yet and the spectrum supervisor escalated the charge to their billing dept. After another 10 business days the charge had still not come off. I submitted as fraud to American Express.

I’ve been billed for cable and wifi services which I haven’t recieved. I’ve spoken with 2 representatives from billing who were extremely rude and caused me to get physically sick and im physically disabled. I want to be refunded the money that was charged to my card

After only calling for an internet quote for my new apartment. Sales representative started a internet service without my consent. They service never got paid therefore getting a collection on my credit report.

Spectrum’s internet speed was much lower than advertised. Spectrum’s internet also lost connection up to 5 times per day, sometimes more. I also had not used the internet service for my final 2 months and was charged anyways.

When I cancelled all but my Internet service they let me know that last year, long after my initial contract, they implemented a “No pro-rate” policy. So they refuse to pro-rate the month of February (255.48, total bill minus 69.99 to keep internet service.) I was 2 days past their billing date so must pay the entire month for service I no longer receive.

i am a small business owner using their phone and internet. their outage at my store multiple times has caused my so much lost business because the credit card machine didnt work.

They sent my bill to (two collection agency’s ) One, South West Credit Collected the $206.11; turned the money over to them, Spectrum! The other Company is still reporting negative marks, as if I never paid! Not gonna pay two Companies for the same Bill!!!!