An Illustrated Guide to Consumer Arbitration

If you’ve ever had a dispute with your cell phone or cable company, you might have heard the phrase “consumer arbitration.”

That’s because, when customers enter into contracts or agreements with a lot of different types of companies, they often agree to a clause buried in the fine print that says any disagreement that arises between them and the company can’t be taken to court — it has to be settled in consumer arbitration.

But what does that even mean? As a consumer, what do you need to know about arbitration to best protect yourself against companies who aren’t acting in your best interest?

Our illustrated guide explains it all. Read on to learn what consumer arbitration means, when you may have to use the process, and what that means for you as a consumer.

Want to learn more? Need help navigating the consumer arbitration process? Our info center can help.