When DirecTV customer service fails, you have legal options to get fair resolutions with DirecTV. Filing an official claim is a great way to contact DirecTV when regular customer service isn’t getting anywhere and make them really listen to your issue.
Do you have a complaint with DirecTV? Maybe they overcharged your account or the service you signed up for is not what you expected. Maybe something is wrong on your DirecTV bill and you want to fix it. Sure, there are generic contact numbers on your bill every month usually connecting you to a customer service rep who will charge you an extra $5 if you try to make a payment over the phone. But what other methods do you have to contact DirecTV when something goes wrong?
We explain how to contact DirecTV whether you want to call them, email them, chat online, or use other methods to get a hold of someone.
You can directly chat with a representative:
Chat with a DIRECTV representative (Chat button appears in bottom right of page)
You can call customer service which is generally open between 8 a.m. and 12 a.m. eastern standard time: 800.531.5000
If you need technical support, you can contact them 24/7 at: 800.531.5000
If you are overseas, you can use this number: +1.408.962.1025
If you want to use online support, you can click the following links for their respective services:
There are plenty of technical resources and expert forums that all come together on the DirecTV website to give you lots of information if you want to try and fix things yourself or simply better understand a problem. That said, other methods of support include the DirecTV Community Forum where you can get advice from experts users: DIRECTV Community Forum
If you need DirecTV assistance for your business you can contact a DIRECTV for Business specialist.
For more specific contact information, DirecTV says you can find it here.
You can reach out to DirecTV and connect with other users or ask questions of customer service representatives through a range of social media platforms.
You can try sending mail too, especially if your issue has to do with an account problem or a service problem. If you do send them mail, specific for customer service related issues, you should use the following address:
P.O. Box 6550 Greenwood Village, CO 80155-6550
If you have tried all of these methods and you still cannot get a hold of DirecTV customer service, there are a few other options that you have. If you want to file a claim against DirecTV, let us help you file a claim so you can avoid the hassle of phone calls, emails, and long, drawn-out chat logs.
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