How Do I Contact DirecTV?

Do you have an issue with DirecTV? Maybe the satellite dish service provider has overcharged you, misled you about the details of a promotion, or delivered horrible customer service. Getting refunds from DirecTV can be hard. Even harder is understanding your DirecTV fees without help. So, what options do you have to make DirecTV respond to your complaint?

You should try to contact DirecTV on their Main Customer Service line at (800) 531-5000 or through their online customer service page here.

If you’re looking for how to contact DirecTV, you probably already tried those two options, and now you want to find a way to contact a real person at DirecTV who can actually do something about your complaint.

How do I contact a real person at DirecTV?

Here are some customer service hacks you can use to contact DirecTV’s corporate office and reach a real person:

Call the AT&T Executive Customer Support line at (877) 574-8832.

Call the Main Line for AT&T’s Executive Offices at (210) 821-4105.

At this direct line to AT&T’s corporate office, you can ask to speak with a senior DirecTV executive like the the President or General Counsel (DirecTV’s top lawyer). While you won’t get through to a senior executive directly, his or her personal assistant should move you through an accelerated customer service process. 

Word of advice: This is normally the number that investors use, so some customers have reported hostile and aggressive responses from AT&T when they reach out at the executive level of the company.

How do I contact DirecTV with a legal complaint?

When customer service can’t solve your problem, what’s the next way to contact DirecTV? For a lot of dissatisfied DirecTV customers, the next step is to file a complaint against DirecTV or start a legal claim.

1. Begin a small claims court proceeding by contacting DirecTV at their legal department address.

   Sending a demand letter to DirecTV at their department legal address represents the first step in the small claims process. Get instructions for how to sue DirecTV, and what to do after you contact DirecTV. It often gets customers what they want, but can take some navigation.

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   Submitting an arbitration claim is often faster and cheaper than going through small claims court:

   Start Your Claim

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2. Demand Consumer Arbitration from DirecTV under your DirecTV contract.

   Arbitration is a type of dispute resolution process that allows you submit your complaint with DirecTV to an independent arbitrator. (DirecTV’s contract is written to avoid class action lawsuits).

   To initiate arbitration, the first step is to contact DirecTV at their legal department address with a legal notice. Contacting DirecTV to initiate arbitration can get them to act. Some customers with complaints against companies like DirecTV get compensation in the thousands of dollars.

We only get paid if you receive compensation.