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Do you have an issue with DirecTV? Maybe the satellite dish service provider has overcharged you, misled you about the details of a promotion, or delivered horrible customer service. What options do you have to make DirecTV respond to your complaint?
You should try to contact DirecTV on their Main Customer Service line at (800) 531-5000 or through their online customer service page here.
If you’re looking for how to contact DirecTV, you probably already tried those two options, and now you want to find a way to contact a real person at DirecTV who can actually do something about your complaint.
Here are some customer service hacks you can use to contact DirecTV’s corporate office and reach a real person:
Representatives here deal with complaints that have escalated from the lower levels of customer support. If you contact DirecTV through AT&T’s Executive Customer Support, you might get the company to listen. There can be less of a wait time, and the agents are specially trained to be helpful and expedite customer support issues.
At this direct line to AT&T’s corporate office, you can ask to speak with a senior DirecTV executive like the the President or General Counsel (DirecTV’s top lawyer). While you won’t get through to a senior executive directly, his or her personal assistant should move you through an accelerated customer service process.
Word of advice: some customers have reported hostile and aggressive responses from AT&T when they reach out at the executive level of the company.
When customer service can’t solve your problem, what’s the next way to contact DirecTV? For a lot of dissatisfied DirecTV customers, the next step is to start a legal claim.
Begin a small claims court proceeding by contacting DirecTV at their legal department address.
Sending a demand letter to DirecTV at their department legal address represents the first step in the small claims process. Instructions for following this process, and what to do after you contact DirecTV, can be found here. It often gets customers what they want, but can take some navigation.
Demand Consumer Arbitration from DirecTV under your DirecTV contract.
Arbitration is a type of dispute resolution process that allows you submit your complaint with DirecTV to an independent arbitrator. (DirecTV’s contract is written to avoid class action lawsuits).
To initiate arbitration, the first step is to contact DirecTV at their legal department address with a legal notice. Contacting DirecTV to initiate arbitration can get them to act. Some customers with complaints against companies like DirecTV get compensation in the thousands of dollars.
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