When DISH Network Customer Service Fails

How to Make the DISH Network Corporate Office Listen

A legal option that can get DISH Network to listen — and get you compensated.

It’s easy to feel like David fighting Goliath when a company you’ve done business with doesn’t live up to their promises.

This is especially true when the company makes a mistake that costs you money. Sometimes, you need the service it provides and if you don’t pay the bill, even if it is wrong, the company cuts off your service.

Phone calls with employees that don’t have any power waste your time. Email complaints seem to go into a black hole, giving you no evidence the messages were sent. Requests to speak to someone with authority at the corporate office is ignored or takes too long.


Doing business with companies that leave you feeling powerless is frustrating. Most companies include forced arbitration clauses in their contracts to prevent you from taking the companies to court. Limited choices in our cable, internet, and cell phone service providers force many of us to do business with companies that have low customer service standards and unresponsive staff. Even when we have a choice, we may be locked in by a terms of service contract.

Arbitration helps you get a satisfactory solution for your complaint against Dish Network, without having to sue the company. When you request binding arbitration, the company has to do a lot of work and it loses control of the outcome. During arbitration, an independent arbitrator examines the facts presented by both sides, and then he or she makes a binding decision.


Arbitrations handled by the American Arbitration Association® comply with the Statement of Principles of the Consumer Due Process Protocol which means the following ideals:

  • The process must be fundamentally fair to all parties including the appointment of impartial, competent, and qualified arbitrators who conduct fair hearings.
  • A reasonable standard is applied to the arbitration process including the standards for access to relevant information, timing and location of the arbitration, and cost.
  • The transparency standard requires clear arbitration agreements that include all the necessary information and give each party the ability to hire their own representation.
  • An alternative to arbitration, in the form of small claims court and, in some cases, mediation, should be available.
  • The process should be just and allow the arbitrator to award the same relief that would be available in a court of law.


When you put a company like Dish Network on notice that you are going to pursue arbitration, the company knows it is required to pay expenses out of pocket. What’s more, the company may lose and have to give you what you are asking for on top of the expenses it pays for the arbitration process.  Once the company knows it is going to incur an expense, the company becomes more willing to meet your demands, if your demands are reasonable.

If Dish Network doesn’t meet your demands, you can get a fair and transparent hearing, without spending any money by using FairShake to help you file for arbitration.  Our help doesn’t cost you anything unless you win the complaint.

You don’t want to bring a nuisance case because you could be held responsible for the company’s costs if the arbitrator believes the case is frivolous. If you have a real complaint, you shouldn’t have to worry about the possibility of having to pay the company’s costs.


Once you begin the arbitration process, the company loses the advantage. You are on an equal footing with the company because the neutral arbitrator views both sides of the issue without bias.

FairShake helps you file for binding arbitration. We send a demand letter to the Dish Network corporate office to start the clock on your case. DISH has 30 days to respond to your demand letter.

In about half the cases, the company makes an acceptable settlement offer during the 30-day period, and the matter is resolved without going to arbitration. If DISH does not offer you a reasonable settlement, the next step is to file the case with the American Arbitration Association. FairShake puts together the official arbitration paperwork for you, and then helps you take the next steps towards resolving your complaint with DISH.


If your case reaches arbitration, you might consider hiring an attorney. In legal terms, an individual without an attorney is brings a claim “pro se.” If you decide to move forward without an attorney, you’ll want to read the information available from The American Arbitration Association’s Pro Se Case Administration Team.

Certain common complaints fall under specific laws that make possible compensation awards particularly high. For some types of complaints, like those involving robocalls or improper debt collection attempts, the assistance of an attorney can help you maximize the value of those types of claims.


Begin the process by letting us know below about your complaint against Dish Network. Let FairShake take the frustration of dealing with a big company off your to do list, and help you get the satisfactory solution you deserve.

FairShake offers a 100% satisfaction guarantee. If you are not satisfied with our services, you do not owe us anything.

FairShake helps put the power back in your hands

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