We’ve all had issues with large companies from time to time where there was an unexpected service charge, fraudulent activity on the account, an overcharge or some sort of oversight that ended up costing us money. The problem with service providers like this is that you usually have to pay regardless of who was at fault for the issue. If you can’t get Viasat to listen to you and fix the problem you might be wondering how to sue Viasat. We can help.
When there is an issue you are meant to contact them directly through the site. You can phone them, use an instant chat, or use social media. However, they do not give a lot of information about when or if a real person will get in touch with you and they encourage you to sign in to your account before submitting an issue to customer service.
But that doesn’t mean the problem gets solved. There’s still plenty of situations where customer service just doesn’t have the authority or the qualification to fix the problem or the issue just gets ignored for what feels like forever. So what can you do now that the company hasn’t solved your problem?
Now you go to small claims court.
Why is small claims court your next step? Because your contract with them usually limits your ability to exercise other lawsuits. In your user agreement you will likely find a section about arbitration. This arbitration clause means you cannot join a class action lawsuit against them. However, it also means you can still take them to small claims court or use consumer arbitration.
Before you make your way to your nearest courthouse, you have to make sure your case qualifies for small claims court. Not every case is suitable.
There are two types of compensation:
A small claims court handles monetary compensation only. This means you cannot get compensation for physical things, only money. This isn’t normally an issue here, because your problem with Viasat is not likely to do with physical property.
So, you pass the first test.
The second is the monetary limits. All state courthouses have minimum and maximum limits on what qualifies as a “small claim” and that is usually between $5,000 and $10,000–though for some states it’s as low as $2,500.
If you passed the second test, then you can use small claims court.
If you pass both tests, the first thing you have to do is send a demand letter. This is a formal contact with Viasat informing them that you’re preparing for small claims court, but they have the chance to fix the problem once more.
In many cases, companies will offer a settlement at this point in exchange for dropping the case, if they believe you will really go to court.
What do you put in the letter?
Keep it simple. Explain who you are, include your account number if applicable, what the problem is, how you’ve tried to fix it, and how you want them to fix it now.
Send the hard copy via certified mail to their official address at:
6155 El Camino Real
Carlsbad, California 92009*
*Note: The address you should use will be listed in your individual agreement.
If you don’t get a response or the response you get is not suitable, then you:
But what if you didn’t pass the first and second test, meaning, you don’t qualify for small claims court? Or what if you did, but you still don’t want to tackle all that work on your own?
Then there is consumer arbitration. The steps are pretty similar, but you can do it from home, with our help.
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