If your internet isn’t holding up to Viasat’s promises, tell us about it below. Your story could help others advocate for better service.
Now that working from home has become the new norm, many people are relying on their internet provider for lightning-fast download speeds. However, that reliable internet connection that you desperately need might be giving you more slow internet, which is the complete opposite of fast. But don’t worry, we’re going to address the most common bad internet connection problems below.Share Your Complaint
Keep in mind that your plan with Viasat will determine precisely how fast your internet speed is capable of going, and you can find this out by checking your monthly invoice or looking online at Viasat’s website for the plan you’re enrolled in. Once you’ve determined what your maximum internet speed is capable of doing, let’s find out how to achieve that.
There are several places you can troubleshoot yourself before contacting Viasat’s customer service; check these suggestions out first:
Down below, we will share with you the best websites that do speed tests for free. You’ll also want to look at your plan with Viasat to see what it includes for your maximum internet speeds.
Testing your Internet speed is one way to determine if your provider is causing your bad internet connection. Our first recommendation is for anybody using Google to simply type in your search bar ‘speed test’ and allow Google’s software to run the tests needed on your internet connection. This is a fast and reliable service that millions of people use regularly.Tell Us About Your Experience
However, there are plenty of other free speed tests available on the internet, and here are our other top suggestions:
Depending on which plan you have with Viasat, your internet connection speeds will vary. You can quickly determine what your plan allows by checking your monthly statement or simply log onto Viasat’s website to view the details of your plan. Once you know what you’re paying for, you can compare it to your speed test to see if those numbers match up accordingly.Submit a Complaint
Viasat is currently working on building a new satellite system, and they are calling it ViaSat-3. This will be an upgrade in the download speeds compared to the current rates that are now offered. The Viasat-3 is estimated to increase customer download speeds up to 1 gigabit per second (1,000 Mbps). This will be a huge benefit for all Viasat customers!
Once you have tried all the available options to troubleshoot your slow internet on your own, you may consider calling Viasat’s customer service to help you with your bad internet connection. They have a team of trained consultants that are available to assist you with your issue and provide all the tools necessary to troubleshoot your internet lagging.
Just call Viasat Customer Service at 855-393-3302 to get started. When it’s your turn to speak with a Viasat customer service agent, you will probably need to perform some simple tasks for them to troubleshoot your bad internet connection.Tell Us About Your Experience
Here are a few samples of what you may need to do:
Suppose none of the attempts have worked to solve your bad internet connection. In that case, Viasat’s customer service agents might try to sell you additional repeaters or upgrades in hopes of improving your slow internet. Do not agree to any other charges or costs to fix your internet. Just be sure to file a dispute through FairShake.
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