Complaining to Marcus Bank Customer Service

Was your savings account blocked but you don’t know why?  Did you sign up for a promotional online bank account through their Marcus website but never received your bonus? Have you jumped through hoops to open up your account only to have it closed without any explanation? Are you frustrated with the level of service that you receive when you call in to try to fix your problem?

If you are frustrated with Marcus Bank or Goldman Sachs, you aren’t alone. Some of the top customer complaints include:

1. Closed accounts
2. Difficult to withdraw or access funds
3. Poor security

Closed accounts

Customers routinely complain that they open up online accounts on Marcus by Goldman Sachs’ only to have them closed without explanation.  Customers often don’t know that their account is closed until they try to log in and cannot access them. When they contact customer service for help, they are advised that their accounts have been closed but are not given any explanation.

Difficult to withdraw money

Customers who try to close their accounts or CD’s report that it is very hard to withdraw their money.  Withdrawal requests can take days to complete and often require the customer to continuously follow up on the status.  Some customers claim that it can take a few days for the funds from their matured CDs to become available. If they are not aware that their CD has matured, the bank will just hold the funds until they are contacted.

As one customer put it:

“I use Marcus by goldman sachs for a savings account. I tried to withdraw my own money and they have now locked both my account with them and my BECU account asking for a reversal. It’s my money! I’ve been on hold for 45minutes and the customer service agent hung up!”

In other cases, customers report long holds being placed on their deposits or access to their funds has been denied.  Customers also express frustration with the inability to access their funds outside of the United States. This can be an extreme inconvenience to those who frequently travel overseas.

Poor security

Customers who use the Marcus online banking brand of Goldman Sachs frequently report unauthorized access to their funds.  Many cite complaints with the level of security at Goldman Sachs, which required that your email address was also your user name.  As long as the unauthorized user had your email address, they could change the password to your account and access your funds. Customers claim to have lost a lot of money due to fraudulent activity on their accounts.

Another customer reported the following struggle after fraud was noted on their card:

“I had to dispute a charge and it’s been a nightmare. The reps have not been well informed. They don’t do what they’re supposed to. I’ve had two instances where they did not take action when they were supposed to and I have in writing that they were going to. I’ve had to escalate my dispute to the BBB because Goldman Sachs has had such poor communication and action.”

If you are frustrated with the level of service that you receive from Goldman Sachs but you just can’t seem to resolve your issue, you may have another option.  Customers who are victims of fraud or have been denied access to their funds should consider filing a claim through FairShake. If you’ve done all that you can think of and still experience issues with Goldman Sachs, learn how FairShake can help you.