When customer service fails, there is a legal option that may allow you to claim compensation for your complaint.
Say that, after being a customer of KeyBank for quite some time, you decide to finally give them a piece of your mind and leave a review. After all, reviews are the best way to tell a company how they can improve and, perhaps, get them to pay attention to your own customer service issue that’s been left hanging for weeks and months… right?
Turns out, not always. While companies ostensibly want you to leave them feedback, negative feedback often gets ignored until it’s escalated in one form or another. While you can leave feedback directly on KeyBank’s main website, this is not necessarily the best way for you to get a real resolution for your problem.
But there are alternatives. We at FairShake know that our sense of justice can get distorted by the false promises and empty words that big companies like KeyBank constantly throw around. But we can make our own justice by working together.
In this guide, you’ll be presented with several ways to leave a review for KeyBank. Some of these are great for the initial phase of the complaint process. But at the end, we’ll explain how you can really get results from KeyBank if you have a legitimate grievance.
As mentioned, KeyBank does provide a feedback page on their main website. It’s not a bad online menu – it lets you fill in your name, identifying information and includes a blank field where you can put a particularly long message if you’re of the mind to. Of course, the downside is that none of these reviews are viewable unless KeyBank themselves decides to post them on their website.
It’s because of this that it’s perhaps not surprising that most of the feedback on their main site is positive. However, this is a good way to potentially escalate your complaint if you’ve already talked to customer service and haven’t yet received a satisfying response.
There are alternatives aside from going straight to KeyBank, however. Consumer review or company reputation sites like the Better Business Bureau and consumeraffairs.com offer avenues for consumers to voice their feedback for specific companies and join together to get real attention.
Take the BBB, for example. KeyBank’s section on this website already has a huge chunk dedicated to customer complaints. Not only is this great if you want to add your own voice to the mix, but you can see what other people currently think about KeyBank.
Reading through the plethora of reviews, you’ll be able to see if there’s a chance that KeyBank will ever actually respond to your issue or if you’re better off escalating even further. Some customer service reps do specifically go onto sites like the BBB to reach out to aggrieved customers, but not always. It’s something of a tossup.
Still, placing a review here is fairly easy. Just click “file a complaint” and you can get started.
The consumeraffairs.com website is even easier to navigate. It collects all the reviews for KeyBank, verifies those reviews, and has a lengthier contact information verification process to ensure that reviews are true instead of just spam. In this way, you know that the reviews are legitimate.
Feel free to place a review here to connect with other aggrieved customers or attract a KeyBank customer service representative who might be looking for people to placate. Again, there’s no real guarantee that you’ll get a resolution for posting here, but it is a legitimate way to leave feedback. Plus, KeyBank is likely to eventually notice if enough people complain about the same element of their business model or business practices.
However, all these review methods are missing one thing: legal bite. The thing is, companies like KeyBank frequently include clauses in their contracts that prevent you from taking them to court, even if they’ve done something outlandishly wrong or bordering on illegal.
This being said, we at FairShake specialize in taking the legal fight to big banks and other companies like KeyBank. There are two main ways you can push back: a small claims court case or consumer arbitration.
It’s the latter option through which we can provide real and actionable assistance.
In a nutshell, consumer arbitration is a type of legal action you file against KeyBank, just like a regular lawsuit. You’ll write a demand letter with our help and get them to finally pay attention to your grievance.
In many cases, KeyBank will offer to settle with you instead of having to spend time and money through the actual consumer arbitration process. A third-party mediator will negotiate a settlement between you and KeyBank, and we can help you prepare for this process overall.
Absolutely. In fact, in the same time it would take you to write a typical KeyBank review, you can send a complaint to us and we’ll help you get it sent to KeyBank as an actual legal document. It’s true that not every claim gets an award, but aggrieved consumers often get refunds or credits for common issues like:
There are tons of reviews across both of the resources mentioned above that talk about these problems, specifically with KeyBank. It’s clear that actually filing those reviews doesn’t have a big effect, particularly since the reviews keep coming.
But consumer arbitration or a small claims court case has the possibility of inspiring a real response that could finally get you what you deserve. Best of all, FairShake doesn’t cost you a dime unless you get a reward or you end up satisfied with your service. What’s there to lose?
Instead of filing a regular complaint, try FairShake. You can get started with us quickly just by clicking on the form below and answering a few questions. One of our representatives will get in contact ASAP and we can begin!
The Ultimate Guide to Consumer Complaints
Learn More
