How to File a Complaint Against Metro

What is it? A lot of people looking to file a claim against MetroPCS are looking to make a claim with the insurance covering their broken MetroPCS phone. If you purchased your insurance from MetroPCS directly, it came from a company called Asurion, and the site to make a MetroPCS phone claim with Asurion is here.

Other options for purchasing phone claim insurance include:

• SquareTrade (make a phone claim here)
• Geek Squad (make a phone claim here; you should know that Geek Squad plans are sold by Best Buy and may say they come from Assurant Solutions)
• Apple Care (claim information here)
• Samsung Premium Care (call 1-800-SAMSUNG or learn more here)

When to try it: If you have a damaged MetroPCS phone that fits within the situations covered by your device insurance.

What you need to do: Go the website of your phone claim insurer (such as Asurion, Apple Care, Samsung, SquareTrade, or Geek Squad) and answer a series of questions about the damage to your MetroPCS device.

What to expect: You’ll probably be asked to wait while the insurance company reviews your claim. If your claim is approved, they may offer to repair your MetroPCS phone or to pay for a replacement deivce. Follow their instructions carefully to make sure you are able to get this repair or replacement phone paid for.

What is it? You’re not allowed to bring a claim against MetroPCS in most courts (it’s true — it’s there in the fine print of your contract with them). But the exception is small claims court, which is an opportunity to bring your claim locally before a judge, up to a certain monetary limit.

When to try it: You have have time and energy on your hands, and you want the chance to make your case against MetroPCS in public.

What you need to do: Follow the steps laid out here in FairShake’s Guide to Sue MetroPCS in Small Claims Court.

What to expect: If you follow all the steps precisely and have a strong claim against MetroPCS, there’s a good chance you’ll get compensation.

What is it? Any time you pay for something with a credit card, you and the company you are buying from (like MetroPCS) agree to follow a set of rules from the company issuing the credit card. In cases such as fraud, overcharges, or when the product or service is not actually provided, credit card companies have a procedure for you to dispute the charge.

When to try it: If your claim against MetroPCS is about a one time charge that was made using a credit card, and when you will be able to provide documented evidence that MetroPCS charged you more than they were allowed to, or for a service they didn’t provide.

What you need to do: Most credit card companies will let you do this process entirely online. Log in to your credit card account and look for more information on how to dispute and challenge a charge. Typically you’ll have to identify the charge, describe your claim, and if possible provide evidence to support it.

What to expect: The credit card company may temporarily remove the charge from your bill. They will then likely ask MetroPCS for a response. You may also be asked for more information or evidence before they make a final decision.

What is it? The Better Business Bureau and its local chapters are private organizations that collect and publish complaints against a wide range of companies. They are mainly funded by affiliate fees from businesses, and usually offer these business an opportunity to respond to consumer complaints.

When to try it: When MetroPCS’s BBB page show that it is actively involved in responding to complaints, or you can simply post at any time if you just want a way to get your dissatisfaction out there on the internet.

What you need to do: Go to MetroPCS’s BBB profile here and follow the instructions for submitting a complaint.

What to expect: This depends on whether the company actively responds to its BBB complaints. If it does, you may receive a response directly from them, or via the BBB. You may be asked for further documentation or clarification on your complaint. Ultimately, it is up to MetroPCS whether they choose to acknowledge and offer compensation for your claim.

What is it? Remember that thing about the small print of your MetroPCS contract? Well instead of most courts, what their contract allows you to do is to file a claim that will be argued before an independent individual called an arbitrator.

Because this process costs MetroPCS money, often they’ll try to settle your claim once you put them on notice that you plan on taking them to arbitration. That’s what FairShake can help with!

When to try it: Any situation in which you believe MetroPCS has misled you, violated their contract with you, or violated the law can be pursued through arbitration. Typically claims involve a specific request for how MetroPCS can fix the situation, which may include financial compensation. FairShake will help you pursue claims up to $10,000.

What you need to do: Fill out our form below, to start your claim against MetroPCS. Or, for more information on the steps in pursuing an arbitration claim yourself, click here.

What to expect: For more details about arbitration, click here. Or start your claim below and let us help!