Learn your options to get your voice heard and make Metro pay
Are you looking to submit a claim against Metro by T-Mobile? Is their service not what you wanted? Have they overcharged you, perhaps a salesperson misled you, or their service wasn’t what you wanted?
At this point you’ve probably tried calling Metro’s customer service. You’ve spent hours on the phone with hold messages, computerized menus, and—if you’re lucky—a few humans. So now you want to know: How do I file a legal claim against Metro?
File an insurance phone claim against Metro (or your insurance provider)
What is it? A lot of people looking to file a claim against Metro are looking to make a claim with the insurance covering their broken Metro phone. If you purchased your insurance from Metro directly, it came from a company called Asurion, and the site to make a Metro phone claim with Asurion is here.
Other options for purchasing phone claim insurance include:
When to try it: If you have a damaged Metro phone that fits within the situations covered by your device insurance.
What you need to do: Go the website of your phone claim insurer (such as Asurion, Apple Care, Samsung, SquareTrade, or Geek Squad) and answer a series of questions about the damage to your Metro device.
What to expect: You’ll probably be asked to wait while the insurance company reviews your claim. If your claim is approved, they may offer to repair your Metro phone or to pay for a replacement deivce. Follow their instructions carefully to make sure you are able to get this repair or replacement phone paid for.
File a claim against Metro in Small Claims Court
What is it? You’re not allowed to bring a claim against Metro in most courts (it’s true — it’s there in the fine print of your contract with them). But the exception is small claims court, which is an opportunity to bring your claim locally before a judge, up to a certain monetary limit.
When to try it: You have have time and energy on your hands, and you want the chance to make your case against Metro in public.
What you need to do: Follow the steps laid out here in FairShake’s Guide to Sue Metro in Small Claims Court.
What to expect: If you follow all the steps precisely and have a strong claim against Metro, there’s a good chance you’ll get compensation.
File a claim against Metro with your credit card provider
What is it? Any time you pay for something with a credit card, you and the company you are buying from (like Metro) agree to follow a set of rules from the company issuing the credit card. In cases such as fraud, overcharges, or when the product or service is not actually provided, credit card companies have a procedure for you to dispute the charge.
When to try it: If your claim against Metro is about a one time charge that was made using a credit card, and when you will be able to provide documented evidence that Metro charged you more than they were allowed to, or for a service they didn’t provide.
What you need to do: Most credit card companies will let you do this process entirely online. Log in to your credit card account and look for more information on how to dispute and challenge a charge. Typically you’ll have to identify the charge, describe your claim, and if possible provide evidence to support it.
What to expect: The credit card company may temporarily remove the charge from your bill. They will then likely ask Metro for a response. You may also be asked for more information or evidence before they make a final decision.
File an FCC complaint against Metro
What is it? The Federal Communications Commission (FCC) is a government agency that regulates much of Metro’s business. The FCC provides an informal channel for consumers to submit claims and complaints against Metro.
What happens to these claims depends on the internal procedures of the FCC. The FCC also provides a more formal complaint procedure, but there is a monetary charge for this.
When to try it: You’re frustrated with Metro and want to make your complaint available to the government and the public. An FCC complaint is not a way to pursue compensation.
What you need to do: File an informal complaint against Metro on the FCC’s public website by following the instructions here.
What to expect: Your complaint will be posted online in a public database. It may be used in setting the FCC’s priorities for regulating companies like Metro. The company may be asked to respond to it. You will not necessarily receive an individual response.
File a Better Business Bureau complaint against Metro
What is it? The Better Business Bureau and its local chapters are private organizations that collect and publish complaints against a wide range of companies. They are mainly funded by affiliate fees from businesses, and usually offer these business an opportunity to respond to consumer complaints.
When to try it: When Metro’s BBB page show that it is actively involved in responding to complaints, or you can simply post at any time if you just want a way to get your dissatisfaction out there on the internet.
What you need to do: Go to Metro’s BBB profile here and follow the instructions for submitting a complaint.
What to expect: This depends on whether the company actively responds to its BBB complaints. If it does, you may receive a response directly from them, or via the BBB. You may be asked for further documentation or clarification on your complaint. Ultimately, it is up to Metro whether they choose to acknowledge and offer compensation for your claim.
File a complaint against Metro through Independent Arbitration
What is it? Remember that thing about the small print of your Metro contract? Well instead of most courts, what their contract allows you to do is to file a claim that will be argued before an independent individual called an arbitrator.
Because this process costs Metro money, often they’ll try to settle your claim once you put them on notice that you plan on taking them to arbitration. That’s what FairShake can help with!
When to try it: Any situation in which you believe Metro has misled you, violated their contract with you, or violated the law can be pursued through arbitration. Typically claims involve a specific request for how Metro can fix the situation, which may include financial compensation. FairShake will help you pursue claims up to $10,000.
What you need to do: Fill out our form below, to start your claim against Metro. Or, for more information on the steps in pursuing an arbitration claim yourself, click here.
What to expect: For more details about arbitration, click here. Or start your claim below and let us help!