From Arkansas Online:
WASHINGTON — Wireless carrier T-Mobile agreed to pay $19.5 million in a settlement with the Federal Communications Commission over a 12-hour nationwide outage in June 2020 that resulted in thousands of failed 911 calls.
The FCC said Tuesday that as part of the settlement, T-Mobile will also commit to improving communications of outages to emergency call centers, among other measures.
The agency said there was a “complete failure” of more than 23,000 911 calls because of the outage. There were also calls that did go through but without key information, like a callback number or location data.
Do you have a complaint about T-Mobile, such as hidden fees on your bill, lies by sales staff, or unsatisfactory service? Take your claim to FairShake, the consumer advocacy service.