OnStar has been around for many years becoming one of the most popular solutions for security systems including home security and car security. They work by way of combining technology with human security guards who can be on-site when issues are detected, stopping crime before it’s committed. And even though they have been around for quite some time, they have also found themselves at the center of multiple consumer complaints.
In this article we pull together the illegal actions and lawsuits that have been taken against OnStar over the last few years so that you can learn what these legal actions might mean for you as an OnStar customer.
Are lawsuits allowed against Onstar?
This is a complicated answer. As is the case with most legal questions, it’s both yes and no depending on how you look at it and what the circumstances are.
OnStar does a lot to protect itself and its company’s best interest. One of the ways they do that is by including language in your user agreement that says you cannot sue them in most types of legal situations. However, as a consumer you will always have the option to either take OnStar to a small claims court, or to file a consumer arbitration claim against them.
We are biased, but consumer arbitration is usually the better solution and it’s the one that applies to the widest range of customer issues. Your situation might not qualify for small claims court but it will always qualify for Consumer arbitration. Plus, we can help you with it.
What is a class action lawsuit? Can I file one against Onstar?
Class action lawsuit is the first thing that many people think of. It’s a type of lawsuit where a lot of people come together with the same complaint. Unfortunately the language in your user agreement with OnStar usually prevents you from joining an existing class action lawsuit or filing one yourself. This means you can’t file a class action lawsuit against OnStar.
But rest assured you still have options and you are not the only person who’s wondered what legal rights you have. With FairShake, we are reinventing the OnStar lawsuit process to help people like yourself.
As an Onstar customer, what options do I have for a lawsuit?
Just because you can’t get involved in a class-action lawsuit doesn’t mean you have no options at your disposal. You can do things like file dispute with your bank or your credit card company if the issue is monetary. You can file a complaint or report a company to the Better Business Bureau.
Legally you usually have one of two options you can pursue:
Screeching Voicemails: OnStar Caught Using Robocall Systems
In this lawsuit, the plaintiff stated that the company was using robocall systems and automatic telephone dialing systems to send calls, and when no answer was made, to leave messages that consisted of beeping and screeching sounds.
This is yet another example of a violation of the Telephone Consumer Protection Act, and according to the FCC, “Unwanted calls and texts are the number one complaint to the FCC…The FCC received more than 215,000 TCPA complaints in 2014.”
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