Problem with PayPal?

How to Get Better PayPal Customer Service

Not getting results from PayPal customer service? You may have options to escalate…

Customers have problems all the time, most often minor. Let’s discuss the best ways to reach out to PayPal customer service.

With over 277 million users and over 19 million merchants, PayPal offers various ways to contact customer service. One disadvantage of PayPal Customer service is the long wait times, often associated with speaking to a customer service representative via phone.


How to Prepare for Conversations with Customer Service

When you contact PayPal customer support (especially when you are contacting the PayPal customer support phone number), you should have the following prepared:

  • Always have a notepad available when speaking to a customer care representative. Establish the name of the department you are speaking with at the PayPal call center and get the full name of the customer service agent.
  • Make sure you are speaking with the right PayPal customer care department to meet your needs or answer your questions. PayPal has multiple customer care service departments, so clarify that you are dealing with a person equipped to handle your situation.
  • Make a note of any proposed solutions, and get dates when the solution will be implemented.
  • If you feel that your concerns are not adequately addressed, ask to speak to a supervisor in the department.
  • Not all customer service agents are the same. If you feel frustrated, or the person you are speaking to is unwilling to assist you, make sure you take down their name and discontinue the conversation.  Let the person know you will be filing a complaint about your customer service experience.
  • File your dispute with a customer service supervisor or manager.
  • Follow up on your dispute with a written letter to the corporate address listed below.
  • Contact the department again, and make sure you reach a new representative. Although frustrating, this is sometimes all it takes to get the problem taken care of efficiently.
  • Remember: Customer service agents are people, too! Often they are following corporate policy rather than being unhelpful on purpose.

Calling PayPal Customer Service

To reach consumer customer service:

Dial 1-888-221-1161
Press the # symbol
Enter #2 and say, “speak to a customer service representative.”
Consumers report standard long wait times often exceeding an hour

If you are calling from outside the United States, you can reach customer service at 1-402-935-2050.   Customer service representatives are available from 6:00 a.m. to 6:00 p.m. PT.

Contacting PayPal Through the Website

The more efficient way to contact customer service is via the contact us webpage. Once signed in to your account, you will have the option to contact customer service via a “message us” feature that allows you to send a note directly to customer service. There is also a resolution center where you can report an issue or request a refund.

PayPal Mailing Addresses

PayPal’s corporate headquarters is located at:

2211 North First Street
San Jose, California

PayPal’s operations center is located at:

2211 North First Street
Omaha, Nebraska

Business Services

If you are a merchant who needs customer service from PayPal, the business webpage offers a comprehensive list of services. The business help center can help you address issues or questions you might have about accepting PayPal payments.

Merchant customer service can be reached by calling 1-844-720-4039 or through the Help Center Customer Service page. The page offers a search function that allows you to type in the problem you are encountering and find previous resolutions or answers to your questions. From the help center page, there is a “message us” function that appears on the page, which allows you to send a message to PayPal Business Account Services.

There are numerous help pages for business customers on PayPal. You can find a tax help center, information about PayPal for non-profits and donations, and a page dedicated to problem resolutions.

The clear delineation between consumer issues and merchant/business problems in PayPal’s customer service, make it easier to reach the information you need to resolve any question you might have. To get started as a merchant that accepts PayPal call 1-844-720-4039, or visit the merchant webpage for more information.

PayPal understands that to keep their product relevant and growing with consumers; they need merchants who accept PayPal as a means of payment.  The customer service for merchants is relatively easy to access and although response times vary, merchants can generally access help and answers to questions in a reasonable amount of time.

Still having trouble with PayPal?

Unfortunately, big companies don’t always (rarely…?) do the right thing. If your attempts to get your PayPal issues taken care of end up nowhere, you may think you’re out of options. While you have limited legal options, consumers may be able to either sue PayPal in small claims court, or file a claim for arbitrationAt FairShake, we help you take on big corporations when customer service fails. It’s not unusual for large companies to leave customers with unfair charges, broken service, or unfulfilled promises. It doesn’t cost anything to make an arbitration claim, and you don’t even have to leave your house. If you’re ready to get your voice heard, start a claim now.

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