Need help getting the refund you’re owed? When PayPal customer service fails, there is a legal option that can help you claim compensation.
You might have misclicked a payment, bought something by mistake, or perhaps the item that you purchased with your PayPal account just wasn’t what you wanted. Whenever you need to get a refund back from PayPal, well the process can be a little confusing. However, it is not impossible.
While most refunds are pretty straightforward and you can get the money back if you issue a refund under three days of your purchase, PayPal can be a bit different since it is a third-party money manager.
Let’s say you bought a new toy from seller X, and you paid for it with the PayPal option that the seller has. But when the toy arrived and you unwrapped the packaging, you saw that the item was broken, and you want your money back. While most sellers will either accept the refund request, especially if you provide them with proof of the problem that is causing it, some sellers won’t.
For those disagreements, PayPal intervenes to help settle the problem. Typically they are on the side of the buyer, especially with the buyer protection program. The program typically covers these three areas that can require you to get a refund.
These three scenarios are deemed plausible by PayPal, and if your purchase dispute falls into those scenarios, then you can get your money back. Despite all that PayPal can do, you will still need to contact the seller of the product to request your refund.
In order to request a refund from a seller, you will need to send them an email. In this email, make sure that you explain why you are requesting a refund and provide proof. If something is broken or not working then provide pictures or video to show the problem, or explain what is happening in detail and perhaps the seller might be able to help you get it fixed.
In the email, ask the seller to open their transaction details page and then click ‘issue a refund’ and the refund will be on its way.
If the seller refuses to return your money and you have exhausted all other options, then you can head into the resolution center and open a dispute for PayPal to look into. You can open a dispute and request a refund 180 days after you made the transaction. There are two disputes that you can file.
The first is the easiest one, as it is an ‘item not received’ dispute. This is when you have bought something, and it has not arrived by the due date. If you’ve waited more than three days from the transaction date and haven’t gotten the item or heard anything back from the seller, then you can file this type of dispute
The second dispute type is a bit more situational, as it is a ‘significantly not as described’ dispute. If you receive the item and it is not at all what the seller has described it as then you can file this type of dispute.
In the second claim type, you have to have gotten an item, which is significantly different than you have expected. For example, if you go on and order a red sweater and then receive a blue one, even though the store page, cart, and receipt all specify that you ordered a red sweater then you can file this dispute.
It also works if you are missing included parts. If a toy says it comes with batteries or accessories, and the one you have doesn’t come with those items, then you can file the second type of dispute.
While opening up a dispute is enough to get a seller’s attention on most things, some sellers won’t budge and will ignore the request. In that case, after 20 days have passed you can escalate the dispute to a claim, and then PayPal will review the claim for you.
Occasionally Paypal might need more information from you, and in that case you will need to respond to the emails and give them any information that they require.
Paypal will keep you updated on the status of your claim, and then you will receive your money back. It can take up to 30 days to get the requested refund, but once you do then the claim will be closed and cannot be reopened.
Once the refund is received, then the money will go back to the original payment method you used it with. The claim or dispute will be closed, and the transaction will be labeled as refunded.
It can take a while and will require some communication with both the seller and PayPal’s customer support, but with those three steps, you can easily receive a refund from PayPal.
One of the best benefits of paying for goods and services PayPal is that you can get a third party on your side to make sure that you are being treated fairly. After all, you have the evidence that an item is broken, not as required, or simply never arrived at your doorstep. Opening a dispute with PayPal shouldn’t be your first order of business, but if a seller isn’t listening or responding to you, then they can really help.
Just keep in mind that moving from one stage to another can take several weeks if not a month, so make sure to understand that before you begin the lengthy process of filing a claim or a dispute.
Getting your money refunded with PayPal doesn’t have to be a hassle, and if you follow the steps and let PayPal look at your case, you will have your money back in no time!
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