Have a complaint against PHH? We want to hear it
Yes, PHH is a real company. They are the fifth largest originator of retail mortgages for the residential sector and I’ve been around for over 20 years.
PHH definitely is a real company, but real companies sometimes do unfair things. If you have complaints about PHH, you can share them.
PHH mostly acts as a mortgage loan servicer. A mortgage servicer is a company that manages the loan you have with a mortgage lender by sending monthly statements, keeping track of payments, and responding to inquiries. A mortgage loan servicer may manage loans they have originated or they may manage loans originated by other lenders.
PHH is also a direct lender for certain programs. A direct lender is the financial institution that loans money. A direct lender is different from a mortgage loan servicer and that the servicer might lend money and keep track of the repayment but a lender can choose only to lend money, and then have a loan servicer manage it.
PHH is not a debt collector. A debt collector purchases existing debt from a company like a mortgage lender. Once they do so, the debt collection company buys it for a fraction of the value and takes over trying to collect repayment. However, PHH is a loan servicer so they will contact you and try to get repayment similarly.
There are many situations where a direct lender for a mortgage chooses not to service all of their loans. As such, they sell a mortgage to mortgage loan servicer like PHH.T
As of 2022 the CEO of PHH was Robert Conley.
Ocwen Financial Corporation owns PHH.
PHH is headquartered in Mount Laurel, New Jersey. Their address is: PHH Corporation 3000 Leadenhall Road Mount Laurel, NJ 08054.
Technically they are not although Ocwen owns PHH.
PHH’s main phone number is 800-210-8849 and they have representatives available Monday through Friday from 9 a.m. to 8 p.m., and loan officers available Saturday from 10 a.m. to 4 p.m. Eastern Time. You can also email them at: CustomerCare@mortgagefamily.com or send mail to: Customer Service P.O. Box 5452 Mount Laurel, NJ 08054-5452.
The best way to speak with a human at PHH is to start with customer service. They are available at 800-210-8849. If that does not resolve your issue, escalate it to the escalation department at (855) 703-3662. PHH escalation specialists are available from 8:30 a.m. to 5 p.m. (ET). You can submit a complaint about bad customer service too.
FairShake complaints about PHH have to do with late payment fees, false advertising, and misleading marketing.
You can pay PHH online with a one-time payment or recurring payments through the website. You can also call 8004498767 and make a payment over the phone. If you want to make a regular monthly payment through the mail you can send your check to: PHH Mortgage Services P.O. Box 94087 Palatine, IL 60094-4087.
The payoff letter lists how much is left on your mortgage, what interest or fees have been levied against your account, and how much you have paid on it. If you believe you are a payoff letter from PHH, you can request 1 through customer service but they will charge you a fee up to $30 for physical payoff statements.
There may not be public information out there about all current legal proceedings.
We do know that PHH has been involved in class-action lawsuits in 2021 over allegedly inflating inspection fees, another case for charging fees for payments made over the phone or online, and a case involving 33 states suing for charging illegal servicing fees.
You can send a complaint against PHH to the Consumer Finance Protection Bureau, the Federal Reserve, or a regulatory agency for PHH. You can also make a complaint against PHH with FairShake.
Yes, under certain circumstances you can make a compensation claim against PHH. However, precisely how you do that is based on many things like the contract you have and whether PHH is guilty of a breach of contract.
How you can sue PHH is dependent on your contract terms and the size of your complaint. In some circumstances you can sue PHH in small claims court, in other circumstances binding arbitration is all that is allowed. You should consult with a lawyer to go over your situation and help you decide if you can sue PHH and how best to do it. If you submit your complaint to FairShake, it will be shared with eligible lawyers who will review your situation.
This is a question for a lawyer. Class action lawsuits may or may not be allowed for your situation based on the terms of your contract. Class action lawsuits are designed for groups of people who all have the same, relatively minor, issue against a larger company.
In some situations, yes, you can get a lawyer against PHH. However, before a lawyer takes on a case they will consider things like whether PHH violated their obligations in any way that caused you harm, how much money is involved in your situation, and if there is any evidence. If they believe you have grounds for a case, they might be willing to represent you.
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