When customer service just isn’t cutting it, there are other options to get Postmates to take your complaint seriously.
Are you having an issue with Postmates and desperate to know whether the grammatically-incorrect email you received was from a person or a robot? You aren’t alone. Postmates, while popular, deals with a lot of complaints.
Some of their more common complaints include multiple charges, being overcharged, canceling an order but still having charges, being charged even if you don’t have an account with Postmates.
Attn: Legal Department,
201 3rd Street, Suite 200,
San Francisco, California, 94103
The problem with these first three is that they don’t guarantee a person, and if you are trying to learn how to contact Postmates, you have probably tried these steps already. Now you want to contact a real person at Postmates who can actually listen and fix the problem.
At this point, use the customer service contact number. Sure, there might be a wait time, sometimes a few minutes but you’ll be able to talk to a live person and they just might be able to fix the issue before it goes any further.
But just because you got in touch with a person doesn’t mean they fixed the problem. If customer service doesn’t solve your issue, the next step is to contact Caviar to start a legal process. Plenty of dissatisfied customers have taken this step and had their issue solved. So, if you want to contact Caviar to start a legal process, you have one of two ways to do it.
The first option is to use a small claims court, but you will need to first send them a demand letter to the Postmates legal address. This is a required preliminary step before filing documents with the court. For most customers, this will solve their problem, but at a cost.
Arbitration is another option which is a form of dispute resolution. It uses an independent arbitrator, like a judge, to go over the case and find a solution. This is a legal alternative to something like a class action lawsuit that Postmates spells out (literally, and figuratively) in your user agreement with them. To do this, you send Postmates an official legal document to their legal address notifying them. It is a good way to raise awareness that you have a legitimate issue yet to be solved. In some cases, just serving the notice is enough to get it noticed.
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