When customer service fails, you have legal options to help you claim compensation from Regent Seven Seas Cruise Lines.
Regent Seven Seas Cruise Lines may promise exquisite vacations, but the reality is often more disappointing. Lots of folks have serious complaints with this cruise line every year, whether it’s with their refund policies or with their customer service. Whatever the case, they’re often referred to a clause in their contract that says they aren’t allowed to formally sue the cruise line itself.
However, you might still be able to pursue justice against Regent Seven Seas using small claims court.
The initial thing you need to do, regardless of what exactly Regent Seven Seas did, is figure out whether your claim will qualify for small claims court in the first place. You see, small claims courts don’t take just every case: there are certain requirements you’ll need to meet.
Your claim needs to be monetary instead of equitable, which is nonmonetary. Your claim will also need to be between $2500 and $10,000 in total value. However, note that the monetary limit mentioned before can vary slightly from state to state; check your local state guidelines to be sure.
In the event that you find your claim won’t qualify for small claims court, you can still pursue a resolution using the National Arbitration and Mediation company. This organization has lots of experience dealing with lawsuits against big cruise lines like Regent Seven Seas.
However, if everything checks out, forward with your small claims court lawsuit.
Similarly, you should double-check and make sure you file the forms after filling them out correctly. Several small claims court cases are thrown out every year because claimants don’t properly file things with the small claims court in question or with the organization or person they are supposed to serve. This is a huge waste of time.
As mentioned, after filing the forms with your small claims court office, you’ll also need to hand the forms over to Regent Seven Seas to let them know you’re bringing a lawsuit to their lap. This can be handled at your small claims court, but be aware that this normally needs to be done in person instead of over the Internet.
Ready to sue Regent Seven Seas Cruise lines in small claims court?
If this sounds too hard and expensive, try consumer arbitration instead…
Best of the Best. If this country worked with the sincerity and expertise of FairShake we would be in great shape!Allie, real FairShake customer
They got more done in a few weeks than I did in over two years.John, real FairShake customer
I can’t say enough good about this company! They are really a light for us in a very hard time.Mark, real FairShake customer
Thank you FairShake for representing the little people screwed over by corporations.Amanda, real FairShake customer
I was having problems with the company for months. That you could make it resolved in a few days is wonderful.Marisol, real FairShake customer
It's not right what Big Business can get away with if we let them. People need to know someone is out there to help!Virgil, real FairShake customer