Have a complaint against RoundPoint Mortgage? We want to hear it
Yes, RoundPoint Mortgage is a real company. It was founded in 2007 as a non-bank mortgage lending and servicing company.
RoundPoint Mortgage definitely is a real company, but real companies sometimes do unfair things. If you have complaints about RoundPoint Mortgage, you can share them.
RoundPoint Mortgage is primarily a loan servicer. A mortgage loan servicer is a company which sends you mortgage statements and manages the loan you have. They are also responsible for responding to your inquiries and keeping track of interest. They can service loans they lend or service loans lent by a direct lender.
RoundPoint Mortgage is a direct lender. A direct lender is the financial institution that loans money for a mortgage. A direct lender is different from a loan servicer in that lenders lend you money but servicers keep track of what money was lent and the repayments therein.
RoundPoint Mortgage is a debt collector as well, so they can follow up through their debt collection branch on mortgages. A debt collector is a company that purchases an existing debt from a company like a mortgage lender. The debt collection company buys it for a fraction of the value and then owns the debt, responsible for collecting repayment.
However, RoundPoint Mortgage is a loan servicer so they will follow up with payments on your mortgage and keep track of the amount owed.
There are situations where a direct lender may not want to service all of their loans so they sell them to subservicing companies like RoundPoint Mortgage. Mortgages are generally sold through acquisitions where RoundPoint Mortgage purchases a large collection of similar mortgages from another financial company or bank.
In 2021, RoundPoint Mortgage named Patrick McEnerney the CEO of RoundPoint Mortgage.
As of 2020 RoundPoint Mortgage Servicing Corporation was acquired by Freedom Mortgage Corporation, a Washington Consumer Loan Company licensee.
RoundPoint Mortgage is headquartered in South Carolina. According to Bloomberg, their address is: 446 Wrenplace RD Fort Mill, SC 29715.
RoundPoint Mortgage’s main phone number is 877-426-8805. They have a help center with FAQ’s and a form directory. You can submit an email through their website or choose the appropriate mailing address for correspondence through the mail based on your situation.
The best way to speak with a human at RoundPoint Mortgage is to contact customer service at 877-426-8805 during regular hours: Monday through Friday from 8 a.m. to 9 p.m., and Saturday from 10 a.m. to 3 p.m. Eastern Time. If you are unable to get a hold of someone you can submit a complaint about bad customer service too.
FairShake complaints about RoundPoint Mortgage have to do with unexpected payment fees, false advertising, and misleading marketing.
In addition, other customers have had issues getting any help with escrow payments or once their mortgage is paid off, auto payments withdrawn without permission, and misleading information about payoffs and balances.
You can pay RoundPoint Mortgage online with a one-time payment or recurring payments through the website. You can also submit a payment over the phone, which can take up to 3 business days to be processed. You can use a check as well, but that will take up to 10 days to be cleared.
A payoff letter is a letter that provides you with details on your outstanding mortgage balance, fees, and interest owed.
If you need or are owed a payoff letter from RoundPoint Mortgage, they have a payoff request form you fill out and mail, email, or fax. The respective addresses are listed at the bottom of the form.
There may not be public information out there about all current legal proceedings.
We do know that RoundPoint Mortgage was involved in a class-action lawsuit in 2020 for charging unlawful convenience fees for mortgage payments made over the phone. Another lawsuit was filed in 2021 over illegal fees like late charges and property inspection fees that violated West Virginia state law.
You can send a complaint against RoundPoint Mortgage to the Consumer Finance Protection Bureau, the Federal Reserve, or a regulatory agency for RoundPoint Mortgage. You can also make a complaint against RoundPoint Mortgage with FairShake. For those who only want to submit a complaint to the general public, but know a resolution is unlikely, then resources like the BBB are also available.
If you think you have been harmed by RoundPoint Mortgage you can make a compensation claim. Exactly how you make a claim is based on the situation. If, for example, you suffered a breach of contract, you might have legal protection for your situation.
How you can sue RoundPoint Mortgage will depend on your contract terms and the size of your complaint. You might be able to sue them in small claims court, use binding arbitration, or a more traditional court case. You should consult with a lawyer who can go over your situation. If you submit your complaint to FairShake, it will be shared with eligible lawyers who will review your case.
This is a question for a lawyer. Class action lawsuits are meant for situations where a group of individuals have suffered the same minor harm from a company and come together instead of filing individually. However, class action lawsuits may or may not be allowed for your situation based on the terms of your contract.
Being able to get a lawyer against RoundPoint Mortgage depends on your situation. Lawyers will look at things like whether RoundPoint Mortgage violated their obligations and caused you harm because of that, how much money is involved, and any evidence you have before they take on a case. If a lawyer decides that you have grounds for a case, they might be willing to represent you.
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