Were you victimized by Scentsy? Tell us about your experience.
Have you recently been offered Scentsy products and scented waxes but trying to contact the company has proven a little complicated? Maybe you’re wondering whether the company is legitimate or whether what they are offering is too good to be true and maybe a pyramid scheme. You wouldn’t be the first. Sometimes it can be difficult to tell the difference.
Scentsy focuses on offering fragrances and those fragrances come in just about every form. They have fragrances for laundry, things you put in your cupboards, candles and other products that you can just have in your home.
There are few allegations against the company and even fewer lawsuits. In fact what lawsuits you will find are on behalf of the company, suing someone else. In one lawsuit, the company actually filed against a former consultant who would melt the Scentsy wax then repackage it in smaller containers, put the Scentsy trademark label on it, and sell the altered product to licensed consultants as a mini tester kit without permission from the company. The former consultant claims that Scentsy gave her permission to use their label on altered products.
In another lawsuit, Scentsy filed against Performance Manufacturing Incorporated saying that they contacted this company for a manufacturing contract to package their wax bars and the company signed a confidentiality agreement but, Scentsy claims that products were produced around the same time by the same company that were very similar in design and sold in Walmart stores.
According to the Better Business Bureau the company has an A+ rating and they’ve only received 24 total complaints over the last three years the majority of which has to do with product problems. The few complaints that have to do with consultants who work for the company are financial complaints, such as cancellations and then charges immediately after the cancellation. Other situations have to do with individuals whose accounts were suspended for selling products on sites that are in direct violation of the consultant agreement.
This company is not considered a pyramid scheme for a handful of reasons. The first is that they emphasize selling the company products which is one of the telltale signs of a legitimate and legal MLM. They emphasize selling products over with profits tied to the successful sale of those products. The start-up fee is $99 to become an independent consultant for the company plus the starter kit which is $10. These are relatively feasible and standard rates for start-up fees and they don’t have regular requirements to invest in products on a monthly or annual basis, which is another sign of a legitimate MLM company.
However, you might still have an issue with the company like those complaints lodged with the Better Business Bureau. Perhaps there was an accounting error, a refund was never processed, or a cancellation wasn’t adhered to. If you have any of these options whether you were a consultant or simply a consumer, rest assured you still have options for solving your problem including consumer arbitration. We can help.
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