Have a complaint against Selene? We want to hear it
Yes, Selene is a real company. It is a residential mortgage company based out of Texas.
Selene definitely is a real company, but real companies sometimes do unfair things. If you have complaints about Selene, you can share them.
Selene Finance is a mortgage loan servicer. A mortgage loan servicer is a company that sends mortgage statements to you, keeps track of your interest, responds to questions, and otherwise manages the loan. A loan servicer can manage loans they have originated or loans provided by other lenders.
Selene is not a direct lender. A direct lender is the financial institution that loans money for mortgages. They can choose to manage the loans they provide or use a loan servicer to manage on their behalf.
Selene is not a debt collector. A debt collection company buys existing loans or debt for pennies on the dollar and after taking ownership of the loan, tries to collect the full amount.
However, Selene is a loan servicer so they will follow up with you, communicate with you, and call about payments on your mortgage.
There are situations where a direct lender may not service their loans so they sell them to companies like Selene. If you took out a mortgage with another direct lender, and then received information that it was being transferred or sold to Selene, this was likely why. In other cases, lenders will not keep debt on their accounts if the debt is delinquent, so they sell it to companies like Selene to remove it from their accounts and concurrently bring in more cash for additional loans.
As of 2019 the CEO of Selene was Joe Davila, who is also the president.
As of 2019, Pretium acquired Selene Holdings, the parent company of Selene Finance.
Selene is headquartered in Texas. Their address is: 3501 Olympus Blvd Ste 500 Coppell, TX, 75019-6156 United States.
Selene’s main phone number is 877-735-3637 Monday through Thursday from 8 a.m. through 9 p.m. Central Time, or Friday from 8 a.m. through 5 p.m. Central time.
If you want to send regular correspondence, you can mail it to: Selene Finance LP P.O. Box 422039 Houston, TX 77242-2039. You can email customer service at CustomerService@SeleneFinance.com or send a fax to 866-926-5496.
The best way to speak with a human at Selene is to call customer service at 877-735-3637 Monday through Thursday from 8 a.m. through 9 p.m. Central Time, or Friday from 8 a.m. through 5 p.m. Central time. If they don’t respond you can submit a complaint about bad customer service too.
FairShake complaints about Selene have to do with late payment fees, false advertising, and misleading marketing. Some of their biggest complaints circle around late fees, delays in statements and correspondence, and subsequent (and immediate) foreclosures.
You can pay Selene online with a one-time payment or recurring payments through the website. You have to log into your account or set up a new account and pay through the “Account Details” section.
A payoff letter is a letter that provides the exact amount of money you owe still for your mortgage including any fees or interest owed.
If you believe you are owed a payoff letter, you can request your payoff letter from Selene by calling them at (877) 735-3637, sending an email to: LoanResolution@SeleneFinance.com. You can also send a fax request to (866) 926-5498. Finally, you can send a written notification at: Selene Finance LP. 9990 Richmond Avenue, Suite 400 South. Houston, TX 77042-8500.
There may not be public information out there about all current legal proceedings.
We do know that Selene was involved in a class-action lawsuit in 2020 over the debt collection violations associated with their high interest loans.
You can send a complaint against Selene to the Consumer Finance Protection Bureau, the Federal Reserve, or a regulatory agency for Selene. You can also make a complaint against Selene with FairShake. According to their site, you can send complaints and corresponding evidence to via email at CustomerDisputes@SeleneFinance.com, over the phone at (877) 768-3761, via fax at (866) 926-5496, or through the mail at: Selene Finance LP ATTN: Escalation Agent 9990 Richmond Avenue, Suite 400 South Houston, TX 77042-8500.
If you think you have been harmed by Selene and they are not working to resolve it, you might be able to make a compensation claim. How you do this is based on things like your contract with them and the circumstances. For example, if Selene is guilty of a breach of contract, you might have legal protection depending on the situation.
How you can sue Selene is based on your circumstances and the terms of your contract on the mortgage. In some situations, if the amount is within legal limits, you can sue Selene via small claims court. In other cases you might use arbitration. You should consult an attorney about the specifics of your situation. When you submit your complaint to FairShake, it will be shared with eligible lawyers who will review your situation.
This is a question for a lawyer. Class action lawsuits are usually best for a large group all of whom suffered the same issue with Selene. However, your mortgage fine print may or may not allow you to start or join class action lawsuits.
Yes you can get a lawyer against Selene depending on your circumstances. Before an attorney agrees to represent you, they will review your case and look to see if you have legal grounds for a case. This includes things like evidence that Selene violated their obligations and caused you harm. If you have grounds for a case, they might represent you.
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