A legal option that can get SoulCycle to listen — and get you compensated.
This is particularly true if the mistake was made by SoulCycle, and costs YOU money. With companies like SoulCycle, your user agreement usually means they charge you first and ask questions later. So, if a mistake was paid, you still have to pay for it–and then fight to get your money back.
Phone calls to customer service agents with no power to make any changes are frustrating. Emails that end up going in circles with automated messages and boilerplate responses are even more so. Requests to speak with someone at the corporate level with any power to make changes are often ignored entirely, or take too long.
So what options do you have other than to feel like a chump?
Doing business with fitness corporations as large as SoulCycle can make you feel very powerless. With so many locations, managers, and executives it’s hard to feel like you can accomplish any solution when you have a problem with the company. What’s more, your user agreement with the company usually includes in the contract what is called a forced arbitration clause which is basically a way to prevent you from taking the company to court if something goes wrong.
However, what you can do is use arbitration. Arbitration is a great way to get a satisfactory solution for your problem with SoulCycle, without having to sue them. This works really well because it appoints an impartial arbitrator to your case, someone who is familiar with the situation and looks at the facts presented by both sides. No longer will the company be in charge of the outcome. The arbitrator makes a binding decision and what they decide, goes.
Arbitrations handled by the American Arbitration Association® is an option which complies with the Statement of Principles of the Consumer Due Process Protocol, which means:
Once you notify SoulCycle that you are pursuing arbitration, they now know that they might have to pay not just for the compensation but for the extra cost of the arbitration process. At this point companies become much more willing to consider settling so that they can avoid paying these unexpected costs.
However, there might still be situations where they remain inflexible or unwilling. In that case, you still have reasonable, transparent, and fair hearing options without having to spend any money. Our FairShake process will help you file for arbitration. It won’t cost you anything unless you win.
When you initiate arbitration you take away the advantage that SoulCycle has. They are no longer the big bad company that can dizzy you with poor customer service. Now, you and the company aren’t equal footing with a neutral arbitrator.
Leverage like this needs to be capitalized upon by formally raising your complaint with SoulCycle. At FairShake we help you do this. We send a demand letter to the corporate office to start the process of resolving your case before you file arbitration.We usually give them a 30-day window during which they can resolve your case before you file arbitration but the length of time required is based on the arbitration clause in your contract.
In about half of the cases, the headquarters will make an acceptable settlement during this time frame and the matter gets resolved without having to pursue arbitration.
But if they don’t make a reasonable settlement, the next step is to file your case with the American Arbitration Association. FairShake will put together all the official arbitration paperwork for you and guide you through the next steps.
The decision to get an attorney, if your case does go to arbitration, is up to you. It is not, however, a requirement.
In legal terms, if you don’t have an attorney with you that means you are bringing your claim “pro se”. If you decide that you want to go forward without an attorney, check out some information from The American Arbitration Association’s Pro Se Case Administration Team.
There are lots of common complaints people have with SoulCycle like billing issues which fall under very specific laws. Specific legal issues like these are easier to get high compensation for without an attorney. But for those things which have to do with personal injuries (especially lawsuits/complaints against injuries and equipment) or robocalls, something that violates a federal law, it might be in your best interest to have an attorney there to help you maximize the potential value of your claim.
When you are ready tell us your issue with SoulCycle. We get the process started for you and help you get a solution. With FairShake, we take away the frustration of dealing with a big company and we offer a 100% satisfaction guarantee. You don’t owe us anything if you aren’t 100% satisfied with our service.
Best of the Best. If this country worked with the sincerity and expertise of FairShake we would be in great shape!Allie, real FairShake customer
They got more done in a few weeks than I did in over two years.John, real FairShake customer
I can’t say enough good about this company! They are really a light for us in a very hard time.Mark, real FairShake customer
Thank you FairShake for representing the little people screwed over by corporations.Amanda, real FairShake customer
I was having problems with the company for months. That you could make my problem resolved in a few days is wonderful.Marisol, real FairShake customer
It's not right what Big Business can get away with if we let them. People need to know someone is out there to help!Virgil, real FairShake customer