How to Make the SquareTrade Corporate Office Listen

Did something happen to your device and now SquareTrade is not listening to you or brushing you off? Did they break an agreement in their warranty and now you suddenly can not get a hold of anyone?

When a big company is at fault, it can be very difficult to get the compensation that you deserve from them. When they owe you money, it can feel like you are being led in circles trying to get it back.

If you have experienced being on hold for hours at a time trying to talk with customer service, it can feel like there is nothing left that you can do to make things right again. Even worse is when the company assures you that they will fix the problem, but never do- leaving you to start the entire process over again.

What can you do when a large company is doing its best to take advantage of you?

Use Arbitration to Settle Your Complain with SquareTrade

When you do business with big companies, you have to hope that they honor their agreements. When they don’t, it can be hard to know where to go next, especially if they had you sign a contract- which would prevent you from taking them to court.

Maybe it felt like SquareTrade was your only option, then suddenly, you are backed into a corner by their contract when something goes wrong- and no one seems to want to fix the problem.

With arbitration you have the option of getting a satisfactory solution for your SquareTrade complaint, this is not the same as suing the company. You can use arbitration to request that an independent arbitrator looks at your case. Whatever they decide will need to be fair and legally binding.

Arbitration is Fair, Just, Reasonable, and Transparent

Arbitration handled by the American Arbitration Association must comply with the Statement of Principles of the Consumer Due Process Protocol. This is a collection of regulations that have to be followed during the arbitration. This means:

• The process needs to be fundamentally fair for both parties. This includes having access to relevant information, the details about the time and location of the arbitration, and having an equal cost.
• The reasonable standard requires that the process is reasonable for both parties. It will not be hard to be present on the day of the arbitration.
• The transparency standard makes the arbitration agreements easy and clear for both parties. Both sides are given all of the information needed.
• An alternative to arbitration will be available if needed. This would be in the form of a small claims court or mediation, in some cases.
• The process will need to be just and the arbitrator’s decision will be legally binding, just like in a court of law.

How Arbitration Gives You Leverage

When you send a big company like SquareTrade a notice of arbitration, they know that they are going to have to make payments on it. SquareTrade knows that they may lose the case, which would incur extra charges to them.

Once they know this, they become much more likely to negotiate with you. Especially if your demands and expectations are reasonable. FairShake can help you take those steps, plus, we do not expect payment unless we win for you.

However, you will want to be certain that your case is serious. Frivolous cases are ignored and can make you liable for the legal costs- something that you do not want to be responsible for. As long as you have a real complaint, there should be nothing to worry about.

Leverage Leads to Faster Settlements and Resolution

Once you start an arbitration, SquareTrade has lost their advantage. This puts you on equal ground and that can lead to a faster resolution for you. If you are ready to start, you need to first formally raise the complaint with the company.

FairShake can help with that. We will send a formal letter to SquareTrade’s corporate office, starting a countdown until arbitration. This is normally 30-days, but it can vary depending on your contract.

In half the cases, the corporate office will respond before that time limit has ended, keeping your case from going into arbitration. However, if they make no offers, the next step is to file the case with the American Arbitration Association.

FairShake can help with this too. We have an experienced team available who will gather the official documents and guide you through the entire process.

Do I Need An Attorney?

When your case gets to arbitration, you will want to think about hiring an attorney. When you start an arbitration, you will have the option to either hire one or represent yourself.

You will want to hire one if your case involves robocalls or improper debt collection attempts, as an attorney is very familiar with the laws surrounding these issues. Any case that has complaints falling under certain common laws should have an attorney.

They are very informed on the laws and are likely already experienced in handling cases similar to your own. Because of this, you will receive much more compensation with a lawyer present than you would without hiring one.

However, should you represent yourself, you will want to read the information that the American Arbitration Association’s Pro Se Case Administration Team provides. When representing yourself, they have a lot of information on the laws you will need to know.

What Can I do Next?

Get started by letting us know what kinds of problems you’ve had with SquareTrade. From there, we can take the stress and burden of dealing with a major corporation off your shoulders. We are here to help you receive a fair resolution.

Contact us today if you want to start arbitration against SquareTrade. FairShake offers a 100% satisfaction guarantee, so if you do not win or you aren’t satisfied, you owe us nothing.