Published on March 26, 2020
T-Mobile has been accused of deceiving its customers by selling used devices advertised as new, according to The Verge. The lawsuit, filed by New York City, also alleges that T-Mobile was enrolling customers in costly financing.
Although this lawsuit is taking place in New York City, T-Mobile customers in the rest of the United States may be eligible for compensation. There are also a number of other lawsuits against T-Mobile customers should be aware of.
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New York City is suing T-Mobile, alleging the carrier violated consumer protection laws. According to the lawsuit filed Thursday in the New York County Supreme Court, T-Mobile allegedly sold used phones as new and put customers on expensive financing plans without their consent.
The lawsuit also alleges it overcharged customers, didn’t provide them with legal receipts and deceived them over its refund policy.
T-Mobile has sold used phones as new at least 21 times in the last three years, according to the Department of Consumer and Worker Protection (DCWP). The carrier also adds hundreds of dollars to advertised prices by partnering with third-party financing companies like SmartPay, a press release from the city alleged, and some customers e-sign the leasing contracts without knowing this.