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When TracFone Customer Service Fails

Here's How to Make the TracFone Corporate Office Listen

We think everyone should know about the legal options that can get TracFone to listen — and get you compensated.

It’s easy to feel like David fighting Goliath when TracFone doesn’t live up to their promises.

This is especially true when they make a mistake that costs you money. When you need their service you are forced to pay for that mistake just to keep your service going, even though it is wrong. The worse part is you are left to track them down and contact TracFone for compensation-not an easy thing.

You try to contact TracFone customer service but employees don’t have the power to fix things. So you email, but these go nowhere. Then you finally make the request to speak with someone at the TracFone corporate office but that gets ignored or plain takes too long. You need compensation now.

Worse, TracFone says they will fix the issue, but they don’t. So you start all over again.

Now what?

Use arbitration to settle your complaint with TracFone

Don’t let TracFone leave you feeling powerless. There is probably a forced arbitration clauses in your contract which prevents you from taking them to court. And you probably have limited choices in your service providers and/or are locked in by contract so you are stuck.

But arbitration can prove incredibly useful for you. Arbitration helps you get a satisfactory solution for your complaint against TracFone without having to sue the company. When you request arbitration, the company has to do a lot of work and they lose control of the outcome. During arbitration, an independent individual (the arbitrator) is appointed who is familiar with the type of situation involved. The arbitrator has to be impartial. The arbitrator looks at the facts presented by both sides and makes a binding decision.

Arbitration is fair, just, reasonable, and transparent

Arbitration handled by the American Arbitration Association® comply with the Statement of Principles of the Consumer Due Process Protocol which means:

  • The process must be fundamentally fair to all parties including the appointment of impartial, competent, and qualified arbitrators who conduct fair hearings.
  • A reasonable standard is applied to the arbitration process including the standards for access to relevant information, timing and location of the arbitration, and cost.
  • The transparency standard requires clear arbitration agreements that include all the necessary information and give each party the ability to hire their own representation.
  • An alternative to arbitration, in the form of small claims court and, in some cases, mediation, should be available.
  • The process should be just and allow the arbitrator to award the same relief that would be available in a court of law in a binding decision.

Arbitration gives you leverage

Feeling powerless? Take back control with arbitration. This gives you leverage against TracFone. When you put a company like TracFone on notice that you are going to pursue arbitration, they know they are going to be required to pay expenses out of pocket. What’s more, they may lose and have to give you what you are asking for on top of the expenses they pay for the arbitration process.  Once the company knows they are going to incur an expense, they become more willing to meet your demands if your demands are reasonable.

If TracFone doesn’t meet your demands, you can get a reasonable, fair, transparent, and just hearing without spending any money by using FairShake to help you file for arbitration.  Our help doesn’t cost you anything unless you win.

You don’t want to bring a nuisance case because you could be held responsible for the company’s costs if the arbitrator believes the case is frivolous. But if you have a real complaint, you shouldn’t have to worry about the possibility of having to pay the company’s costs.

Leverage leads to faster settlements

Once you begin the arbitration process, the company loses the advantage. That leverage you now have places you and TracFone on equal footing, with a neutral arbitrator who views both sides without bias. This type of leverage often leads to faster settlements.

The first step to give you the leverage you need to resolve your complaint is for you to formally raise your problem with TracFone.

And FairShake helps you do so. We will send a demand letter to TracFone corporate offices to start the clock on them to resolve your case before you can file arbitration (usually 30 days but this depends on the length of time required by the arbitration clause in your contract).

In about half the cases, the company’s headquarters makes an acceptable settlement offer during this period and the matter is resolved without going to arbitration. If they do not offer you a reasonable settlement during this period, the next step is to file the case with the American Arbitration Association. FairShake will put together the official arbitration paperwork for you, and help you take the next steps.

Do I need an attorney?

If your case reaches arbitration, you might consider whether to hire an attorney. Arbitration gives you the option one way or another. In legal terms an individual without an attorney is bringing their claim “pro se.” If you decide to move forward without an attorney, you’ll want to read the information available from The American Arbitration Association’s Pro Se Case Administration Team.

Certain common complaints fall under specific laws that make possible compensation awards particularly high. For some types of complaints, like those involving robocalls or improper debt collection attempts, the assistance of an attorney can help you maximize the value of those claims.

What can I do next?

Begin the process by letting us know below about your complaint against TracFone. Let FairShake take the frustration of dealing with a big company off your to do list and help you get the satisfactory solution you deserve.

FairShake offers a 100% satisfaction guarantee. If you are not satisfied with our services, you will not owe us anything.

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