Need help getting the refund you’re owed? When Travelocity customer service fails, there is a legal option that can help you claim compensation.
If you get overwhelmed by the massive amounts of prices and ideas out there for your latest vacation, then Travelocity can help you find the cheapest flights and hotels. However, whenever problems such as weather, sickness, family troubles, or schedule changes cause problems for your travel plans, you might need to navigate Travelocity to get a refund.
This can be a bit tricky, as Travelocity has several options and scenarios that can change the refund you get, and in some cases you might not be able to get the refund at all. So in order to help you get a good refund, we’ve outlined a few steps you can take to make sure everything goes smoothly!
Sadly, with the ongoing COVID-19 crisis in the world at the time of this writing, a lot of hotels and airlines are offering credits for future flights rather than simply giving you your cash back. On the plus side, the cancellation and change penalties are being waived as well, so that’s a plus on your end.
If you have a flight that was canceled due to COVID-19 or was part of a massive cancelation influx, then chances are you will be receiving a credit for a future flight on the airline rather than your cash back.
Take a look as well at your timetable. If you know that you are going to cancel your flight three months in advance, make sure to cancel as early as possible. This not only removes stress all around but also makes sure that you can take advantage of any benefits that might come from your cancellation.
The refund policy for Travelocity Flights is pretty generous, as they offer a 24-hour window to cancel the flight for you to receive a full refund. After that, you will need to deal with the individual airline’s cancellation fees and policies. In order to get started with the cancelation, you will need to gather your information.
You will need to have your itinerary number from the email that was sent to you to confirm the flight. If you don’t have the email, then you can go into your Travelocity account and into your ‘My Trips’ page to find your itinerary number. Additionally, you will need to have your travel dates, as well as the email and phone number you used to book the flight.
With all that information handy, then you have 4 ways to cancel your booking and request your refund. First, you can simply cancel from the ‘my trips’ page. Once you get to the booking, you can follow the direction on the page to cancel the trip.
You can also use the chat embedded in the page or the customer service portal to get directions from a virtual agent. Then they can help you get the trip canceled.
There is also a cancellation request form that you can use to submit a request to our cancelation. Then the team at Travelocity will look over the form and process your request form.
The last way to cancel your flight is only to be used if your flight is leaving within the next 72 hours, and you can talk directly with an agent for help.
They suggest that you should always cancel through Travelocity’s website, unless otherwise directed to talk to the airline directly. Plus, if you purchased two one-way flights, then you will need to cancel them both separately and deal with two sets of cancelation fees.
Once the COVID-19 pandemic ends, then you will need to take the cancelation fees into account, but at the time of this writing, most fees are being waived.
Once the flight has been canceled, then you will need to play the waiting game. Since COVID-19 is still going on at the time of this writing, most refunds will take up to 3 months or twelve weeks to be issued and processed. If you are having a hotel or rental car refunded, then the refund will be processed after one day.
Still, your payments are determined by your banks or your payment services, and that will determine when the payment arrives in your account. You can track your refund through your itinerary number and see where your money is. Once it is processed through Travelocity, then your bank or service will take care of the rest.
Finally, any fees will be deducted from your account once you receive the payment, so you won’t have to worry about them.
If you receive a credit in place of money for your refund, as is the case during COVID-19, then the email with the credit will contain its redemption code, how to use it, and what it can do for you. Make sure to keep your hands on that email, as you will be able to redeem it for a future flight on the same airline once everything calms down.
You might also get a credit if you attempt to cancel a non-refundable flight, or you might not get any money. You will be able to see the refund policies of the flights before you buy them, so make sure to keep the need for a refund in mind. Otherwise, you might spend a lot of money on a non-refundable flight, only to lose it all if the flight gets canceled.
Travelocity has several different scenarios that might inhibit you from getting your refund, so it’s important to keep an eye on the refund policies of the flights that you are looking at. Additionally, look at the refund policies of the website, especially in the midst of the pandemic.
Still, with just a few steps and clicks of a mouse, you will be able to cancel your flight with Travelocity. Whether or not you get anything from your refund is another matter, but at least it will be canceled.
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