UberEats is a meal delivery company that operates in many major cities including Dallas, Los Angeles, Miami, San Francisco, Seattle, and Washington DC, among others. But when you have an issue they do recommend that you contact customer support via the customer support line.

Maybe you have had a simple problem with Uber Eats, they failed to do what they said they would or they overcharge you, or they simply didn’t give you a refund. Like many people, you want to know how to contact Uber Eats and how to get them to listen to your complaint.

You can start with the basics. Their main office address is:

1455 Market St 4th Fl
San Francisco, CA 94103

With an app-based service like this there are a few steps you should take in order to get the fastest customer support service and get a response from a person.

1. First, use the application on your smartphone. The fastest and easiest way to at least lodge your complaint with the company is to use the app on your phone and use the regular help center in contact centers via the app to let them know that something’s wrong. Generally speaking it takes about twenty-four hours for them to respond.t
2. Second, you can contact their support page on the actual website, or send an email to eats@uber.com. Alternatively you can reach out via email especially if it has to do with your account or an issue to do with your account or orders. Like many app based services it is better to log into your account and then contact them via your account because then they can look at the details associated with the problem.

How do I contact a real person at UberEats for help?

However, if you are in need of a real person, you’ve tried to contact Uber Eats but only received automated messages, there are other options.

1. Contact them on social media. Twitter (@Uber_support) and Facebook are pretty fast especially if you have a very specific question or issue.
2. Use the customer service contact number, 1-800-452-8949 or 833-275-3287. There is usually a hold or wait a few minutes in length, but speaking to a live person could help you get your problem fixed before you have to escalate things. For more complex issues, the individual with whom you are speaking simply might not be able to help you.

*They do have an emergency hotline number but that is intended only for drivers and customers who have an immediate emergency, and require safety-related assistance. This is not a number to use for regular customer service problems. 

How do I contact UberEats with a legal complaint?

If customer service doesn’t solve your issue, the next thing to do is to contact Uber Eats to start a legal process. There are a lot of dissatisfied customers who have taken this step and you can too. If you want to contact Uber Eats to start a legal process, you have one of two ways in which to do it.

Start small claims court proceedings by contacting UberEats at their legal address

Start by sending a demand letter to Uber Eats at their legal address if you want to start a small claims court proceeding. This is a preliminary step that you have to do before any paperwork gets filed. Small claims court can get customers what they want but it does take a little bit of legal knowledge, navigation, and courtroom visit.

Demand consumer arbitration from UberEats under your Uber contract

Arbitration is another form of resolution, a dispute resolution where an independent arbitrator is brought on board to review the case. Most contracts you have with companies like Uber Eats are written to prevent you from joining regular class action lawsuits so consumer arbitration is one of the only legal options you have. To start arbitration the first step is to contact Uber Eats at their legal address with a legal notice. Sometimes simply contacting them is enough to get them to act, to fix whatever problem they caused and customers who have had severe complaints are able to get compensation quickly.

If you want to contact UberEats with a legal notice or with your consumer arbitration complaints, we can help.