How to Contact USAA Customer Service

There’s more than one way to contact USAA. And if they don’t listen you have options…

If customer service has let you down, FairShake can get USAA to listen.

USAA is a financial services company founded in 1922. Based out of Texas, USAA provides a wide range of financial services for military members, both active-duty and retired. With so many services it can be difficult to know where to call or who to call when something goes wrong. If you have issues with fraudulent accounts or hidden fees on your account, which number gets you a person who can fix it? This guide will help.

If you are stateside, you can call Shortcut Mobile Number #USAA (8722) or their main number at 210-531-USAA (8722) or 800-531-USAA (8722). Their main mailing address is:

9800 Fredericksburg Rd.
San Antonio, TX 78288

This main customer service number will help you reach any department for any financial service offered through USAA. However, you can find department-specific contact information.

If you are overseas, you can use their international contact information drop-down menu to find contact information based on your country. For example: if you select Germany for an overseas station at Ramstein, there are separate life insurance, investments, property and auto insurance, and banking numbers and addresses listed within the local area. 

You can click on the “Ask USAA” button, and it will launch their virtual agent at any time. 

Auto and Property Insurance

USAA provides auto insurance and roadside assistance to members with the appropriate coverage. Their 24/7 Roadside Assistance number is 800-531-8555, but if you need help in an emergency, you can request roadside assistance online for faster service. They also recommend managing your insurance policy through the app or online. You can also phone their main numbers at 210-531-8722 or 800-531-8722, Monday to Friday, 6 a.m. to 10 p.m. CT or Saturday, 8 a.m. to 8 p.m. CT. They are closed on all major holidays and Sundays. 

If you have a claim to file, you can fax information to 800-531-8669 or use their Claims Center online to file a claim, check the status, or contact your adjuster directly.


For banking information, their routing number is 314074269. The mailing address is:

USAA Federal Savings Bank
10750 McDermott Freeway
San Antonio, TX 78288 

You can call their main number to speak with a representative, but their financial centers are currently closed. USAA recommends that you manage your account for banking and ask questions about your account after logging in with Account Services.

Life, Health, and Annuities

If you call about the loss of a loved one, the number is 800-292-8294, Monday to Friday, 7:30 a.m to 6 p.m CT. You can also use the USAA main number 210-531-8722 or 800-531-8722, Monday to Friday, 7:30 a.m to 8:00 p.m CT. The mailing address is:

USAA Life Insurance Company of New York
529 Main St.
HighLand Falls, NY 10928

Mortgages and Loans

If you want to inquire about a new loan, you can call 800-531-0341, Monday to Friday, 7:00 a.m. to 6:30 p.m. CT. If you call about a loan in process, the number is 800-531-8781, Monday to Friday, 8:00 a.m. to 5:00 p.m. CT. If you are calling to update a mortgage clause, the number is 210-531-8722 or 800-531-8722. For any USAA Mortgage Serviced by Nationstar, the customer service number is 855-430-8489.


If you are interested in investing through USAA, you can find general information on their investing page or call them at 210-531-8722 or 800-531-8722.

USAA goes out of its way to make it easy for service members to find contact information depending on where they are stationed at any time, but there might still be times when customer service doesn’t come through for you. If that happens, you have other legal alternatives like filing a complaint against USAA. Your user agreement probably prevents you from joining class-action lawsuits against USAA, but you can still sue them in small claims court or use arbitration. 

Share your complaint about USAA with FairShake today. 

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