What Some Customers Get in Compensation from Verizon Fios

The first thing to know is your Verizon Fios contract limits your options for legal complaints against Verizon Fios. You generally have two options:

1. Take your Verizon Fios complaint to Small Claims Court
2. Take your Verizon Fios complaint to Consumer Arbitration

FairShake can help you submit a claim against companies like Verizon Fios. We’ll take your complaint through the legal process of consumer arbitration. This usually gets the company to the negotiating table to resolve your complaint fairly.

How Recent Complaints Against Verizon Fios Have Resolved

Here’s some information from the American Arbitration Association (AAA) on how recent complaints against Verizon Fios have resolved:

In 2017-18, 28 complaints against Verizon Fios were resolved through the arbitration system.

Among these complaints, 18 complaints resulted in a settlement-that’s 64% of complaints.

Although settlement amounts are kept concealed, the average complaint against Verizon Fios asked for $4,170 in compensation.

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At least 6 customers received non-monetary relief for their Verizon Fios complaint as well.

Arbitration complaints against Verizon Fios took an average of 4 months to resolve.

Complaints handled by FairShake are often settled before arbitration.

The arbitration complaint process against Verizon Fios costs money, but the company is usually responsible for paying the costs. Verizon Fios paid $391 in fees per complaint on average.

Meanwhile, 100% of consumers paid nothing in arbitration fees for their complaint against Verizon Fios through the American Arbitration Association.