The information you need to take action
You have complaint against Windstream, and its a major issue. Unfortunately, Windstream customer service hasn’t solved your complaint.
Maybe you want compensation for overcharges, fraudulent sales tactics, collections issues, or negative impact to your credit. Maybe you just want Windstream to admit they’re wrong and give you fair treatment. Either way, you’re looking to take action on your Windstream complaint.
How can you make Windstream listen to your complaint? Can you sue Windstream? What sort of compensation do customers get from Windstream for their complaints?
The first thing to know is that your Windstream contract probably limits your options for legal complaints against Windstream. You generally have two options:
FairShake can help you file a claim against Windstream. We’ll take your complaint through the legal process of consumer arbitration. This usually gets companies to the negotiating table. (For a list of companies we process complaints against, start here.)
Here’s some information from the American Arbitration Association (AAA) on how recent complaints against Windstream have resolved:
In 2018, 139 complaints against Windstream moved through the arbitration system.
Among the 139 complaints, 106 complaints resulted in a settlement. That’s 76% of all complaints.
The average complaint against Windstream asked for $107 in compensation.
At least 27 customers received non-monetary relief for their Windstream complaints.
Arbitration complaints against Windstream took an average of 13 months to resolve.
Complaints handled by FairShake are often settled before arbitration.
The arbitration complaint process against Windstream costs money, but the company is usually responsible for costs. Windstream paid an average of $956 in fees per complaint.
Meanwhile, 100% of consumers paid nothing in arbitration fees for their complaint against Windstream.
The Ultimate Guide to Consumer Complaints
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