24 Hour Fitness is one of the largest gyms in the world, including several locations in Singapore and China. A company this big occasionally has officers or corporate board members that think they’re above customer complaints, particularly if they are filed by single members. Because of this, it can be difficult to make the 24 Hour Fitness corporate office listen to your complaints or demands, even if you’ve been clearly wronged.
However, if you’ve been getting radio silence from them so far, there are a few ways you can push for a response. Let’s break down what you need to do if you want to make some changes and the corporate offices at 24 Hour Fitness just won’t listen.
If you really want to get the attention of companies like 24 Hour Fitness, you can pursue independent arbitration. Using an independent arbitrator is often better than taking a company to court depending on the exact grievance you have. Plus, it’ll likely be less expensive than taking 24 Hour Fitness to court. That’s where a group like FairShake comes in.
Ultimately, using FairShake to independently arbitrate your problem with 24 Hour Fitness is easy:
This is likely to be the way things end up going if you want to get the attention of a big corporate office like 24 Hour Fitness’. But if that’s the case, at least you’ll end up with a great team: ours!
Going with arbitration gives you several benefits that other courses of action do not. For starters, all arbitrations are:
Using arbitration is like bringing the big guns to a fight. It tells them you aren’t messing around. More importantly, it can help you secure a relief payment if you have a grievance against 24 Hour Fitness. There’s no option more serious aside from heading to court… which we can help you do, if need be!
It’s also a good idea to go through official channels and contact customer service at some point. Not only does this make sure that your problem can’t be solved by their team, but it also crosses off a necessity for escalating the situation if need be. In most cases, whether you want to sue or file a complaint, you need to take every possible chance to get their attention before moving forward.
There are three main ways you can openly contact 24 Hour Fitness’ corporate office in theory, though you’ll need to explain that you want to reach them in each case. That’s because each of these customer support channels are designed to redirect you to a bot or a service rep, not the guys at the top.
This might seem a bit repetitive, especially if you’ve already tried contacting them before. But rest assured that it is necessary, especially if you want to push for legal arbitration at some point. It may seem silly if your complaint is minor, but remember that 24 Hour Fitness did this by not responding to you while they had a chance! That’s what this step is really for: covering your bases.
Once you’ve made every reasonable attempt to contact 24 Hour Fitness along normal channels, you can escalate by sending a demand letter. Not only does the demand letter show that you mean business regarding your complaint, but it’s also a legal requirement if you want to sue 24 Hour Fitness in the future.
The letter doesn’t have to be complicated, but it does need to be written with a hard copy. Drafting it only on Microsoft Word won’t be enough. Make an extra copy of this letter for your own records, then mail the first copy to their offices at this address:
24 Hour Fitness United States, Inc Lexis Document Services Inc. 251 Little Falls Drive Wilmington, DE 19808
In the demand letter, you need to be sure that you describe the nature of your complaint and your request to speak to the corporate offices. Be extremely clear in your demands, both in case 24 Hour Fitness decides to listen to you at last or in case you need to bring this demand letter to court later.
We have a handy guide on drafting a demand letter if you’d like some help making sure things are clear and professional.
In the end, it’s important not to give up when taking the fight to 24 Hour Fitness and other corporations like them. There are tools and methods you can use to get their attention and have your complaints heard, even if they try their hardest to make it seem impossible. Let FairShake help you arbitrate your complaints with 24 Hour Fitness and make their corporate offices listen by getting started on our website. We’ve made the process fast and easy, and we’re ready to take the fight to them!
Best of the Best. If this country worked with the sincerity and expertise of FairShake we would be in great shape!Allie, real FairShake customer
They got more done in a few weeks than I did in over two years.John, real FairShake customer
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I was having problems with the company for months. That you could make it resolved in a few days is wonderful.Marisol, real FairShake customer
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